Ryan Chung Email & Phone Number

Cibc Square

• Lead strategy and delivery of regulatory programs to mitigate exposure to external policies and regulations• Design and implement strategic initiatives to reduce operational inefficiencies by building enterprise capabilities• Lead 8-10 high-performing Senior Consultants, developing their skills and promoting their success resulting in ongoing employee growth as demonstrated by employee promotions and 100% employee satisfaction scores• Design, execute and lead initiatives to align client experience initiatives with ROI and business growth

Cce - Commerce Court East

• Execute strategic initiatives to mature and grow enterprise client experience knowledge and capabilities• Manage enterprise client experience project governance• Define and implement new processes to support culture transformation and enterprise-wide project initiatives• Develop and mature enterprise journey mapping practice initiatives and strategies

Cce - Commerce Court East

• Identified, Assessed and Executed a wide range of projects to create client and operational efficiencies• Assessed and analyzed processes to identify operational improvement opportunities • Created and implemented enterprise journey mapping practice and strategy

5650 Yonge Street

• Coach and lead a team of high performing client centric Financial Services Professionals.

• Analyze weekly performance trends and identify gaps and opportunities. • Propose strategic solutions to enhance performance efficiency.

• Produce reporting and analysis to improve business operating efficiencies across Alternate Channels.

• Develop and execute financial plans for clients to achieve their goals.

Richmond Hill

Develop long and short term financial plans.

Certificate, Artificial Intelligence

Certificate, Compliance

Fundamentals of regulatory compliance for financial institutions

Executive Leadership Certificate, Organizational Leadership

Project Management Certificate, Project Management