Ryan Clape Email & Phone Number

Darwin, Northern Territory, Australia

• In this role with NEC and subcontracted to the Northern Territory Government Cyber Resilience unit:
• Operational and development support to the Northern Territory Government (NTG) Governance, Risk and Compliance (GRC) systems environment.
• Providing in-depth specialised advice to apply consistent standards within the ServiceNow GRC environment, and to identify relevant system enhancements/improvements and/or additional system components that meet agreed.
• Provision and maintenance of technical documentation and advice regarding the impacts of implementing system enhancements/improvements in line with NTG standards and policies.
• Operational and development support to the NTG’s ServiceNow Service and Identity Management systems environment.

Darwin, Northern Territory, Australia

• In this role with NEC:
• Supporting Continual Service Improvement activities for process, workflow, and operational reporting.
• Consultancy on Network Management toolsets including architecture and health maintenance.

Darwin, Australia

• In this role with Integral Digital, and subcontracted to DXC Technology ServiceNow Practice:
• Participates in gathering technical requirements and discovery workshops.
• Develops program specifications and design solutions.
• Adept in working under the Agile Methodology.
• Platform implementation and development to meet client requirements.
• Exposure to the following ServiceNow products: ITSM, ITAM/HAM, SAM (Client Software Distribution), ITOM (Discovery/Event Management), CSM, PPM and GRC (Risk Management).

Darwin, NT, Australia

• In this role with Integral Digital, and subcontracted to NEC for the NTG Network Management Contract:
• Problem management - Trend analysis and identification of Problem Candidates, Problem and Known Error life cycle management.
• Reporting and compliance - Post incident review co-ordination and evaluation, technical quality assurance checks, service level and key performance indicator review and reporting, waiver and dispute processes.
• Continual service improvement and significant activities.
• Asset management - Asset accuracy reporting, System Alignment review and remediation.
• Knowledge management - Publication of new knowledge documentation, knowledge peer review and feedback.

Darwin, NT, Australia

• In this role for the NTG Network Management Contract:
• Problem management - Trend analysis and identification of Problem Candidates, Problem and Known Error life cycle management.
• Reporting and compliance - Post incident review co-ordination and evaluation, technical quality assurance checks, service level and key performance indicator review and reporting, waiver and dispute processes.
• Continual service improvement and significant activities.
• Asset management - Asset accuracy reporting, System Alignment review and remediation.
• Knowledge management - Publication of new knowledge documentation, knowledge peer review and feedback.

Darwin, NT, Australia

• In this role for the NTG Network Management Contract:
• Reporting and Compliance - Post Incident Review co-ordination and evaluation, Technical Quality Assurance checks, Service Level and Key Performance Indicator review and reporting, Waiver and Dispute processes, Monthly.
• Network Management toolset management – includes maintaining, upgrading and configuring toolset systems used for network monitoring and reporting.
• Coverage for Threat Management.

Darwin, NT, Australia

• In this role for the NTG Network Management Contract:
• Monthly and Annual reporting tasks.
• Proactive monitoring, reviewing toolset logs and monitoring, taking appropriate actions to raise and resolve any issues.
• Security Investigations and Sensitive Information requests on Internet usage, email activity to external organisations and VPN usage.
• Threat Infrastructure management.
• Completion of service requests.

Darwin, NT, Australia

• In this role for the NTG Network Management Contract:
• Monthly and Annual reporting tasks.
• Proactive monitoring, reviewing toolset logs and monitoring, taking appropriate actions to raise and resolve any issues.
• Security Investigations and Sensitive Information requests on Internet usage, email activity to external organisations and VPN usage.
• Threat Infrastructure management.
• Completion of service requests.

Darwin, NT, Australia

• In this role for the NTG Messaging Contract:
• Level 2 responsibilities – Create, modify, deletion processes using Core Messaging technologies – including Exchange 2003, Exchange 2007, Lotus Notes, Windows Server 2003.
• Level 3 responsibilities – Incident resolution, configuration and support for Messaging Servers, client mailboxes and groups, generic accounts, groupware and Messaging resources.
• Gateway and Core Mail Infrastructure responsibilities – Incident resolution and support for Solaris Mail Gateways, FAX Services, Relay Host and Exchange Bridgeheads.
• Security management - using WSUS for updating Windows Server 2003 servers, Virus protection and Anti-Spam application configuration and support for Windows 2003 Servers and Solaris Servers.
• Using the job tracking procedure through the CA Unicenter Service Desk toolset.

Darwin, NT, Australia

• In this role for the NTG End User Computing contract and Desktop Asset Refresh Project:
• Pre-verification for asset refresh.
• Replacement and restoration of client's computer equipment.
• Utilising the job tracking procedure through the CA Unicenter Service Desk toolset.
• Diagnosis and repair of computer equipment and printers.
• Onsite technical support.

Bachelor'S Degree, Computer Science

Certificate Iv, Network Management

New Supervisor With Disc Profiling, Business Administration And Management, General