Ryan Class Email & Phone Number

Philadelphia, Pa, Us

Mumbai, Maharastra, In

Mumbai, Maharastra, In

Account Manager in the Philadelphia Area, in the Specialty Dermatology Division selling buy and bill, medical device, and prescription products (Levulan, Blu-U, and Odomozo).

Mumbai, Maharastra, In

Zurich, Zh, Ch

Zurich, Zh, Ch

1. Manage the inside support requirements of multiple Representative/Distributor Sales Channels and Customers as a Single Point of Contact for order related activities.2. Responsible for maintaining a high level of satisfaction through timely and accurate processing of standard quotes, sales orders, change orders, expedites, return/repair orders, debit/credit memos etc.3. Process special Sales Orders that cannot be processed by Sales Channels or Customers and ensure that the required information is captured, validated and communicated as required.4. Take ownership of Sales Channel or Customer problems, utilize required ABB resources to investigate and resolve in a timely manner.5. Provide training and guidance to Sales Channel or Customers on products, services, processes and available tools.6. Process pre and post sale requests from Sales Channels and Customers for better delivery lead-times or expedites by working directly with our factories and/or purchasing to ensure delivery requirements are satisfied. 7. Process quote requests for standard products, services and provide customer support to convert legacy or competitor products to ABB standard products.8. Process customer and/or Sales Channel requests for return and credits. Make acceptable decisions using Sales Channel experience and judgment based on management and product management acceptance guidelines.9. Proactively contacts Sales Channels and Regional Sales Managers to develop solutions to issues or improve current practices.10. Complete miscellaneous functions and special projects as assigned.