Ryan Cockell Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Providing insightful advice and friendly, hands-on technical support to Apple customers in need. - Diagnosing product issues on the spot, explaining situations with patience and empathy. - After determining whether repairs can be done or a replacement is needed, offering solutions to quickly get users up and running again. - Even if juggling more than one customer, staying conscious of their time demands as well as my own. - Fulfilling Apple's service commitment with style, speed, and skill. - All while earning the trust of customers and coworkers alike as I offer guidance, knowledge, and even tips and training.

Ottawa, Ontario, Canada

- Troubleshoot, diagnose, and perform repairs of iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software. - Explain where technical issues may originate from as a result of having extensive knowledge of hardware and software components. - Support the pickup process for the team and customers. - Mentor Technical Specialists on technical and customer service issues. - Identify all customer needs and present product and service solutions. - Empathize when technology is not working as expected and explain difficult technical problems in terms the customer understands. - Support customers in a timely manner and balance priorities to achieve individual and team productivity goals. - Set reasonable expectations for customers and keep them informed and updated throughout their interaction. - Document all pertinent user information and the nature of the problem with accuracy in all supported systems. - Record all transactions accurately to maintain service and inventory part accuracy. - Develop product knowledge and research required information using all available tools and resources. - Maintain knowledge of current in-store and online products and services, promotions, merchandise features, inventory, policies, and procedures. - Offer accompanying accessories to enhance the customer experience with iOS and other devices. - Partner closely with the sales team if a customer chooses to make a purchase. - Identify and continuously provide feedback to Apple on unique customer problems and other issues. - Perform additional support like check-in duties or service functions as needed.

Nepean, Ontario, Canada

Representing NKB swim club, the swim coach is expected to train, teach, mentor and council all swimmers within their assigned group and to raise the profile of NKB and swimming as a sport.To teach and develop proper swim techniques of all swimmersTo provide feedback on swimmersProvides ongoing evaluations of swimmers to Head Coach and Head Age GroupCoach when necessary.