Ryan Coker Email & Phone Number

London, England, United Kingdom

In this role my responsibilities are:- Resolve Technical incidents (including MSO's) 3rd line level Incident analysis and support- Resolve Technical Requests while following 6DG internal change process- Provide RCA's where appropriate on MSO's I worked on- Act as a point of contact for our clients and escalation for the 2nd line engineers and 24x7.

Alton, England, United Kingdom

In this role my responsibilities were:- To troubleshoot and thoroughly document all technical cases through to either resolution or escalation to vendor level 2 as appropriate- Create customer technical environments in our lab and recreate problems where appropriate.- Work collaboratively with other support engineers to ensure ticket queue is monitored.

In this role I had the below additional responsibilities added:- To assist fellow engineers with the more challenging technical and administrative tasks- To be a dedicated mentor to new/junior engineers- To work independently and act as a point of contact for queries from junior team members- To identify when issues should be escalated either through.

In this role my responsibilities were:- To troubleshoot and thoroughly document all technical cases through to either resolution or escalation to 2nd line Support or vendor- To establish theories on cause and solution through the process of labbing customers network environment- To input and manage support work in our case system (Netsuite), clearly and.

Basingstoke, England, United Kingdom

In this role my responsibilities were:- To troubleshoot and thoroughly document all technical cases through to either resolution or escalation to 2nd line Support or vendor- To input and manage support work in our case system (Inhouse system), clearly and concisely.- To regularly document updates as well as proactively monitor, identify and follow up on.

Bracknell, England, United Kingdom

- Proactively monitor the entire infrastructure of Defense system RESTRICTED via Service and Enterprise Management Tools (Netcool)- Identify and report all security events and technical faults within the JSP541 reporting timescales- Infrastructure monitored include Server/desktop, Server Services, Cluster status, Backups, IOG, Software, User Accounts and.

Reading, England, United Kingdom

- Being the first point of contact for support, via telephone, email and portal- Accurately logging support tickets for customers within the helpdesk system (ServiceNow) ensuring it's scoped correctly and prioritised appropriately.- Regularly document updates as well as proactively monitor, identify and follow up on any tickets that are in 'jeopardy' of.

Camberley, England, United Kingdom

- Voluntary Role- Being the first point of contact for support/sales, via telephone, email and in-person- Scheduling collections of donations- Sales of donations- Retail duties such as customer service, cleaning, providing customers with information

Farnborough, England, United Kingdom

- Devise a time-sensitive plan to successfully install and implement the new CRM (ThankQ)- Refined and audit all data on the existing CRM (Raisers Edge)- Configure the new CRM to meet organisation requirements- Import all data into the CRM and create new user profiles- Deployed new CRM into the organisation through staff training and on-going development.

Farnborough, England, United Kingdom

- Voluntary Role- Test functionality of organisations new website with occasional editorial work (Via WordPress)- After the website launch, my role became focused on creating and distributing training accounts- Emailing website user's custom completion certificates upon completion of training- Towards the later months changed to data housekeeping, sorting.

Ocr Level 2 National Award, Ict, Distinction

Gcse, Mathematics, A

Gcse, Computing, B

Gcse, English Language And Literature/Letters, C