Ryan Coleman Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney, Australia

Operational Acceptance component:- Creation of the operational acceptance process, plan and guidelines.- Carry out quality assurance of ServiceNSW site deployments ensuring deployments are completed as per ServiceNSW design.- Engage key stakeholders for sign off to ensure site accepted into BAU operations.Technical component:- Creation of technical solutions based on business requirements.- Implement and transition solutions into BAU.- Research &… Show more Operational Acceptance component:- Creation of the operational acceptance process, plan and guidelines.- Carry out quality assurance of ServiceNSW site deployments ensuring deployments are completed as per ServiceNSW design.- Engage key stakeholders for sign off to ensure site accepted into BAU operations.Technical component:- Creation of technical solutions based on business requirements.- Implement and transition solutions into BAU.- Research & testing of new technologies and their potential application to the business. Show less

Sydney, Australia

Change Management Co-Ordinator:Using ITIL as a framework for the role, I was responsible for ensuring changes within the technology space were handled with minimum impact to the business and service disruption kept minimal. - Process owner for Systems & Technology Change Management- Change co-ordinator role – actively managing changes across internal and external stakeholders and providers - Management of end-to-end change management process, including stakeholder engagement… Show more Change Management Co-Ordinator:Using ITIL as a framework for the role, I was responsible for ensuring changes within the technology space were handled with minimum impact to the business and service disruption kept minimal. - Process owner for Systems & Technology Change Management- Change co-ordinator role – actively managing changes across internal and external stakeholders and providers - Management of end-to-end change management process, including stakeholder engagement, process refinement and continuous improvement- Technical and business risk and impact analysis of changes- Facilitation of emergency changesLevel 2 Deskside EngineerDisplaying a fast learning ability, technical skill and strong problem solving skills I was promoted to the Level 2 position whilst still holding to my level 1 role and responsibilities.- Up-skilling of 1st level service desk- Management of the service desk ticket queue- Administration of Active Directory - Administration of System Centre Configuration Manager- Automation of tasks using Windows PowerShell scripting Show less

Sydney, Australia

- On – site and remote support for ServiceNSW offices around New South Wales- Desktop Support for the head office of 150 staff, consisting of: - Exchange online / Office 365- Windows 7, 8 and 8.1- Microsoft Office suite- MacOS- Cisco VoIP- LAN network- Printers & Print servers

Surry Hills

-Investigation and resolution of complex, multifaceted complaints-Building, implementing, training and co-ordinating with co-workers to create and carry out complaints policy and handling to reduce number of complaints received-Ensuring compliance with company policies and guidelines-Maintaining an exceptional level of customer service throughout the team-Using highly developed open, analytical, critical and lateral thinking to deal with complex complaints and structure the… Show more -Investigation and resolution of complex, multifaceted complaints-Building, implementing, training and co-ordinating with co-workers to create and carry out complaints policy and handling to reduce number of complaints received-Ensuring compliance with company policies and guidelines-Maintaining an exceptional level of customer service throughout the team-Using highly developed open, analytical, critical and lateral thinking to deal with complex complaints and structure the correct resolution for each complaint-Maintaining strict compliance with the appropriate and relevant TCP Codes, ACMA, Fair Trading and the ACCC-Gathering & compiling evidence to be presented to the Telecommunications Industry Ombudsman-Auditing and reporting directly to the CEO on the number of complaints received, causes & costs Show less

- Liaising with customers to ensure needs are met- Handling sales, customer service & accounts and technical queries relating to telecommunications services- Technical support ranging from home phone & broadband to VoIP and hosting / domain service- Handling & resolution of consumer complaints

Packing of shelves, Customer service.

Certificate Iv, Network And System Administration/Administrator, Pass

Cisco CCNA certification Network administration Design and maintain effective LAN & WAN networks.

Certificate Iii In Information Technology, Information Technology

School Certificate