Ryan Collins Email & Phone Number

Federal Way, Wa, Us

 Manage a global team of associates and contractors supporting critical communication, trading and productivity infrastructure both on-prem and cloud.  M365(Exchange, SharePoint, Teams, OneDrive, PowerPlatform, etc) along with Voice, Fax, Data Retention and Legal Compliance systems Completed Teams, Voice and Conference Room projects during COVID to help the company achieve its remote posture. Work with vendors to evaluate and onboard new technologies and also maintain long-term support relationships

 SCCM Admin responsible installing, patching, compliance and monitoring for thousands of server and client machines worldwide. Managing Windows 10 rollout and associated application compatibility remediation. Create and maintain automation scripts across multiple technologies, platforms, and systems using a variety of technologies such as Powershell, Splunk, AppDynamics, SQL, AD, SOAP and REST APIs, Sharepoint, HipChat, Jira and ServiceNow

 Support for production trading platform and associated order management applications, data, reports and compliance. 24\6 on-call support Server Administration for both off the shelf and bespoke applications. Responsible for initial installation and configurations for applications along with monitoring and ongoing support. Responsible for production rollouts of software and accountable for Production and UAT signoff, carefully following proper process for Regulator audit compliance. Created processes and implemented devops tooling to automate the delivery pipeline. Technologies: Jira, Confluence, Chef, Splunk, Powershell, SQL, MongoDB, RabbitMQ, Charles River, Bloomberg, Markit, SSIS, SSRS, .Net, IIS

Application Support Manager - Russell Indexes business. Responsible for support and maintenance for apps used for the calculation, creation and publication of the index products. Support for production index calculation platform and distribution of thousands of files to clients each day Maintain large data warehouses containing historical financial data and calculations for decades and supported critical applications and processes for once yearly index reconstitution  Technologies: Eagle PACE, SQL, SSIS, .Net, IIS, Tomcat, QA Studio, Linux, Tidal

Seattle

Responsible for the support and development of 40+ applications. Architect and implement application environments. Setup Monitoring and support processes and resources for applications. Manage support teams with vendors. Manage a development for application maintenance and improvement. Meet with clients to discuss support, maintenance and future application roadmaps.

Responsible for application packaging, file, print and terminal servers, SCCM OSD image creation and Windows 7 roll out. Senior escalation for all desktop issues, liaison for network and server engagement.

I was responsible for all the E-commerce the company conducts with all outside trading partners and banks. I also handled application to application communication and support.

Desktop, Laptop, Printer and Network support for several hundred customers in many buildings.

Intermediate support of desktop, laptop, network and printers.