Ryan Collins Email & Phone Number

 Manage a global team of associates and contractors supporting critical communication, trading and productivity infrastructure both on-prem and cloud.  M365(Exchange, SharePoint, Teams, OneDrive, PowerPlatform, etc) along with Voice, Fax, Data Retention and Legal Compliance systems Completed Teams, Voice and Conference Room projects during COVID to help.

 SCCM Admin responsible installing, patching, compliance and monitoring for thousands of server and client machines worldwide. Managing Windows 10 rollout and associated application compatibility remediation. Create and maintain automation scripts across multiple technologies, platforms, and systems using a variety of technologies such as Powershell.

 Support for production trading platform and associated order management applications, data, reports and compliance. 24\6 on-call support Server Administration for both off the shelf and bespoke applications. Responsible for initial installation and configurations for applications along with monitoring and ongoing support. Responsible for production.

Application Support Manager - Russell Indexes business. Responsible for support and maintenance for apps used for the calculation, creation and publication of the index products. Support for production index calculation platform and distribution of thousands of files to clients each day Maintain large data warehouses containing historical financial data.

Seattle

Responsible for the support and development of 40+ applications. Architect and implement application environments. Setup Monitoring and support processes and resources for applications. Manage support teams with vendors. Manage a development for application maintenance and improvement. Meet with clients to discuss support, maintenance and future.

Responsible for application packaging, file, print and terminal servers, SCCM OSD image creation and Windows 7 roll out. Senior escalation for all desktop issues, liaison for network and server engagement.

I was responsible for all the E-commerce the company conducts with all outside trading partners and banks. I also handled application to application communication and support.

Desktop, Laptop, Printer and Network support for several hundred customers in many buildings.

Intermediate support of desktop, laptop, network and printers.