The Technology Support Analyst provides tier two technology customer support and leadership.  This position assists with and leads strategic projects and operational activities that impact the local office and provide general direction to junior level Technology Support employees.Monitor the IT service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal AgreementsCoordinate the day to day operational activities including new hire set up, audio and video conference presentations, office moves, departuresCollaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions, and relocations, audio visual implementations Perform monthly infrastructure maintenance Engage vendors and negotiate contracts for secure asset disposal per Firm policy Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals Partner with Human Resources and local office administration to handle confidential matters such as lateral attorney arrivals, terminations, etc.

The Senior Technology Support Specialist provides tier two technology customer support and leadership.  This position assists with and leads strategic projects and operational activities that impact the local office and provide general direction to junior level Technology Support employees.Monitor the IT service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal AgreementsCoordinate the day to day operational activities including new hire set up, audio and video conference presentations, office moves, departuresCollaborate with local office management and tier III technology management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, audio visual implementations Perform monthly infrastructure maintenance Engage vendors and negotiate contracts for secure asset disposal per Firm policy Manage local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals Partner with Human Resources and local office administration to handle confidential matters such as lateral  attorney arrivals, terminations, etc.

• Primary point-of-contact for all technical matters both after hours on weekdays and during retail store business hours on the weekends• Connect remotely to client computers to diagnose and troubleshoot problems• Review, test, and coordinate software updates and changes to verify correct operation of all hardware and software for the POS• Primary help desk support which includes: troubleshoot, repair and maintain PC’s at the headquarters• Configure and test the functionality of VaporFi’s POS• Train site personnel in proper use of recently installed hardware/software• Troubleshoot problems encountered by VaporFi’s software• Supervise the security and maintenance of technical services in addition to monitoring the stability of internal and external servers.• Participate in business assemblies for future goals and developing a plan of action• Coordinate IT projects for upgrades and preventative measures to preserve IT equipment from failure• Responsible for IT infrastructure build-out of HQ and Co-Lo Offices• Provides level I, II and III technical support to employees• Responsible for maintaining a professional and cordial relationship with clients• Maintain a knowledge base within Help Desk Application of technical issues affecting clients• Effectively communicates relevant IT-related information to superiors• Ensure IT Client Service Policies and procedures are adhered to• Ensure the training and competence of IT staff• Reconcile Contracts to Invoicing and Services being delivered monthly

• Resolve technical issues and offer proactive technical support• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development• Working both remotely and on site with customer where appropriate to perform task

• Supervise, recruit, train, develop, coach and communicate with all associates and managers as well as assess performance• Effectively coordinate & manage all store operational activities• Oversee timely processing of all personnel actions• Ensure a positive customer experience• Achieve store level earnings and goals• Ensure company presentation standards are met• Supervise store security and safety• Maintain adherence to all company policies and procedures Perform other related duties as assigned

• Diagnose and advise customers on repairs and upgrades regarding computer and technology packages.• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.• Identify customer needs and provide information for all regarding the Staples brand and ultimately meeting those needs by providing excellent Customer Service