Operations Excellence Manager
Current-Worked cross-functionally and built rapport across different teams within the organization, and led strategic process improvements which saves the organization approximately 1,838 work hours per year-In 2021, led improving processes which produced the most time saving efficiencies from the Operations Excellence team-Built SQL queries, stored procedures, and reports, which automate manual Excel work processes, therefore driving out unnecessary work, improving efficiency, and eliminating manual errors, rework, and employee pain points-Analyzed and summarized data sets to then produce KPI dashboards and reports, delivered to EVP to easily analyze monthly or quarterly insights-Shadowed employee’s processes and listened to feedback from team leader and employees, to create process maps, analyze root cause analysis, and mistake proof current inefficient processes-Led meetings with large groups of employees of all levels to present and instruct regarding completed process improvements-Produced documentation and job aids to assist users troubleshooting and running process improvement tools