Ryan Conover Email & Phone Number

Austin, Texas, United States

Georgetown, Texas, United States

The mission of THREEF is to raise money to support addicts seeking recovery but who cannot afford it. This is a labor of love based on family history with addiction.

Liberty Hill, Texas

Assist students who have developmental disabilities to find and keep employment. Act as link between students and employers to help students have fulfilling and satisfying work lives.

Austin, Texas Area

Austin, Texas Area

I was responsible for all End User support for the Texas Department of Transportation (TxDOT) and all 14,000 of their employees and contractors. I was responsible for managing multiple teams with a total of approximately 50 employees. My teams included a Tier 1 IT Help Desk, a Local Support team responsible for onsite IT support of all TxDOT location.

Austin

Call Center Site Director, Major Automotive AccountProvided strategic direction for North American call center with a staff of 550 frontline employees and 50 professions. Reported directly to the VP of Call Center Operations for North America to provide profit forecasting, Key Performance Indicators (KPIs) results, and management of $2M quarterly revenue..

Austin

Global Workforce Management Account ManagerResponsible for multiple accounts across the globe with a combined workforce of up to 2000 agents. Accounts included General Motors, Amazon, Sprint, Bell Canada, and Apple.Key responsibilities included daily, weekly, and monthly reports and action plans for internal and external clients. Action plans included.

Detroit, MI

Managed full transition of all workforce management from prior vendor. Relocated Operational Command Center with complete build out and transition staff from Detroit to Austin. Coordinated rebadge efforts for all sites. Key contributor to/coordinator of project plans to ramp up 4 new locations and ramp down 2 locations. Direct responsibility of staff of.

Detroit, MI

Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. Monitors site to ensure optimal staffing levels. Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels.