Ryan Cooke Email & Phone Number

Malvern, England, United Kingdom

Malvern, England, United Kingdom

Managing the dedicated Network & Security team within the Operations Centre and ensuring that SLA's were being met on a consistent basis.Working with the Operations Centre Manager to enhance network visibility and monitoring and automating processes where possible.

Malvern, England, United Kingdom

Although working with both network and security devices on a daily basis, this was a security-focused role, specialising in the configuration and troubleshooting of: Cisco ISE & 802.1x Cisco ASA Cisco ISA (Industrial Security Appliance)Also working closely with the Operations Centre manager to build out a new ITSM system and ensure that the operations objectives were being met.Involved in regular customer & internal security reviews and part of CAB in order to ensure all security elements have been considered where appropriate.Also gained SECOPS experience throughout this role using the following tools: Cisco Threat Response Cisco SecureX Threat hunting Cisco AMP (now Secure Endpoint) zScaler

Malvern

Multi-national Cisco & Alcatel voice & data network support

Gloucester, United Kingdom

Enthusiastic about voice & data networking, from TCP/IP applications to VoIP & hosted PBX installation and support. Currently self-studying Cisco certifications and Wireshark packet trace software.Telephone system applications (mobile applications, VM to email, remote IP extensions) installation & troubleshootingRouter/switches/firewall configuration, installation and troubleshootingHosted IP telephony installation & troubleshootingVoIP installation & troubleshootingPort forwarding configuration & troubleshootingSite to site VPN troubleshootingCall monitoring/recording installationWiFi surveys, installation & troubleshootingDocumentation and network topologiesProject managementLANCOM, LG-Ericsson, Avaya, Oak, Gamma, BT, ZyXEL, DrayTek, Netgear, Cisco

Helping to recommend and implement improved network infrastructure using CAT5e and fibre. Configuring and maintaining routers, switches wireless access points. Detailed surveys and implementation of Wi-Fi ranging from single room coverage to multiple buildings (including outdoor coverage). Work with ZyXEL, Netgear, LANCOM and HP network devices. Experience with Ekahau survey equipment and being able to configure wireless environments whilst avoiding channel interference or black spots.The other side of my role is project management of WiFi rollout.

Developed new food & drink products in-house which I would then take to clients who provided the original brief to work from. From energy drinks, to cola and baked goods.

Managed a convenience store in my home town.

Information Technology, A Level X 4

Education record