Ryan Cottrell Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

• Collaborate with department managers assist in breaking down budgets and create monthly business plans by identifying areas of opportunities• Assist sales team with lead generation, follow up, and closing• Create business opportunities and partnerships with local businesses and vendors• Hire and train staff using branded training modules and hands on development with directive through myself andlower managers• Work directly with maintenance manager and associates to constantly improve standards and assist in efficiency• Control overhead cost through budget tracking and P&L directives

Greater New York City Area

• Demonstrate inspirational leadership, utilizing a customer service approach that leads the front desk team to be more forward-thinking and become extensions of the management rather than first points of contact.• Encourage employees to speak with courteousness that exceeded expectations, welcoming each guest, member, and prospect customer with a warmth that has raised the standard for all other facilities and industry leaders.• Coach, train, and develop employees to motivate and achieve outstanding performance and maintain high morale.Key Accomplishments: Spearheaded the lengthy list of repairs the facility desperately needed, resolving challenges in a short span of time. Increased quality assurance scores and made calls for repairs that had gone by the wayside.

Queens, Ny

• Managed a fleet of trucks and a team of 30+ employees, overseeing the regular dispatch activities and operations.• Prepared weekly schedules, tracked equipment usage, produced weekly payroll, and hired or promoted employees.• Exhibited tactical management by delegating tasks to key personnel, maximizing productivity and human resource. • Collaborated with salesmen and respective clients to accomplish accurate timelines, equipment, and manpower.• Ensured safety and efficiency by monitoring and enforcing a safe and regulations-compliant working environment.• Interviewed project managers and supervisors to assess skills needed to lead teams of movers, drivers, and installers.Key Accomplishments: Designed and developed a running excel workbook and database to track job expenses, employee hours, and payroll. Successfully decreased operational costs and provided weekly reports to management with advisement in changes.

Valhalla, Ny

• Interviewed, hired, and trained all new employees. Supervised 20 staff of varied ages and professional levels and headed the marketing team including the Branding Director and graphic designers.• Oversaw and supported all print and online advertising and social media presence. Organized monthly e-mail blasts.• Performed regular website upkeeps and edits with SEO guidelines to optimize and promote the use of Google Ads.• Booked, scheduled, and led training for sales on all private and community events. Upheld diligent customer service practices through one-on-one training sessions and quarterly meetings.• Conducted regular meetings and training sessions to keep up with important updates and new/improved processes.Key Accomplishments: Started internal initiatives for customer outreach and community building, clinics, local charities fundraising, etc. Directed the gym projects and facility upkeep including construction, repairs, and cosmetic improvements. Received the award “Best Revenue Growth” in 2016 – historically the best year for revenue, profit, and growth.