A solutions-driven and strategic business leader with a passion for customer success and watching businesses grow, offering 8 years of combined experience in leadership and business management within the hospitality, health, and fitness industry. Focused on providing high-quality customer service, exceeding customers’ expectations while finding ways to promote the business and expand the client network. Exceptional track record for problem solving, conflict resolution, and customer retention. A strong and fearless leader who follows through initiatives and projects with an eye for detail and a fervor for improvement that draw attention to glaring problems we face daily.I am service-centric and place an emphasis on training and developing individuals to prioritize and provide high-quality customer experience. I promote confidence and encourage employee high morale that helps in producing outstanding performance and top-notch customer service. I have excellent communication, interpersonal, and negotiation skills, vital in public speaking and interacting with people from diverse background and different levels of management. A people person adept in working in the fast-paced fitness world in NYC, eventually growing my skills in ways unimaginable such as leading companies hit budgets that hadn't been met previously and successfully restructuring businesses in short turnaround times.