Ryan Coy Email & Phone Number

Mobile, Alabama, United States

Mobile County, Alabama, United States

As a System Engineer at Hexagon Safety, Infrastructure & Geospatial, I was dedicated to providing on-site support for all Hexagon public safety products at the client's 911 call center. Throughout my tenure, I undertook crucial responsibilities, including software updates, database management, and generating reports to ensure seamless operations. I demonstrated expertise in repairing Mobile Data Terminals and proficiently handled the installation and configuration of new Dispatch workstations. My technical acumen allowed me to troubleshoot issues proactively, minimizing disruptions to production.In addition to my technical responsibilities, I effectively managed user accounts, ensuring their smooth operation and provided educational support to clients. My strong analytical skills enabled me to manipulate data effectively, contributing to the optimization of system performance. I was dedicated to delivering exceptional technical support, fostering positive customer experiences, and ensuring customer satisfaction.During this period, my role as a System Engineer also required a hands-on approach to tackle challenges promptly and efficiently. My proficiency in Microsoft SQL Server and Microsoft Exchange was instrumental in supporting the organization's technical infrastructure.Furthermore, I actively participated in project management and change management activities, contributing to the successful execution of various initiatives.

Mobile, Alabama, United States

As a Client Data Administrator at Intrado Life and Safety, I played a pivotal role in the Implementations Team, overseeing all data operations with a primary focus on connecting to healthcare systems' Electronic Health Records (EHRs). Leveraging my expertise in SQL Management Studio and proprietary tools, I efficiently extracted relevant data and compiled it into data files.One of my key responsibilities was establishing bridges between networks to enable seamless automated data transfer, enhancing data synchronization across platforms. Utilizing another proprietary program, I skillfully executed Extract, Transform, and Load (ETL) processes to ensure the data files were accurately formatted for various platforms, promoting smooth data integration.In addition to my technical proficiency, I demonstrated exceptional client-focused support by providing technical expertise on the data process and functions of our diverse platforms to clients and fellow members of the Implementations Team. My analytical mindset and troubleshooting abilities proved instrumental in resolving any technical challenges that arose during the data handling process.Throughout my tenure as a Client Data Administrator, I successfully executed data manipulation tasks, ensuring the efficient and accurate handling of critical information. My commitment to delivering excellence in customer service and data analysis further contributed to the seamless operations of the team.

Mobile, Alabama, United States

As the Training Manager and Flight Line Shift Supervisor for Signature Flight Support, I provided comprehensive oversight of all flight line operations, ensuring seamless customer service and operational efficiency. My leadership acumen enabled me to prioritize and delegate customer requests effectively while resolving complaints to enhance customer satisfaction. I was responsible for employee scheduling, fuel level monitoring in the fuel farm and fuel trucks, and ensuring adherence to all quality control procedures and Standard Operating Procedures (SOPs) in alignment with company, local, state, and federal guidelines.A significant aspect of my role was developing and implementing a robust training program for the assigned location. Personally training and supervising over 50 employees during my tenure, I fostered a culture of continuous learning and professional development within the team. My dedication to cross-functional team leadership and effective communication contributed to a harmonious and collaborative work environment.Additionally, I demonstrated proficiency in Microsoft PowerPoint, Word, Excel, and Office, which enhanced my ability to create impactful training materials and communicate effectively with the team. My customer service orientation and troubleshooting skills further elevated the level of service provided to clients, optimizing their experience with Signature Flight Support.I proactively managed fuel management, ensuring an efficient and reliable fuel system design. My in-depth knowledge of Federal Aviation Regulations (FARs) enabled me to navigate regulatory compliance with precision, ensuring safety and compliance in all operations.In conjunction with my leadership responsibilities, I effectively managed various projects, demonstrating strong project management skills and timely execution. My exceptional time management and team leadership abilities allowed me to lead by example, inspiring team members to excel in their roles.

Saraland, Alabama, United States

As a Dish Network Technician at Satellites Unlimited, LLC, I played a vital role in ensuring the seamless installation and configuration of new devices and system components. My responsibilities encompassed planning layouts and running cables into buildings, through walls, attics, and crawl spaces, demonstrating meticulous attention to detail in delivering high-quality work.A key aspect of my role involved diagnosing and resolving complex integrated customer issues related to implementation, add-ons, maintenance, and support. Utilizing my strong analytical skills, I adeptly analyzed user-generated trouble tickets to determine the root causes of problems, enabling timely and effective resolution.Throughout my tenure, I was dedicated to providing exceptional customer service, fostering positive relationships with clients, and offering top-notch customer support. My proficiency in satellite modems and satellite TV technology allowed me to deliver optimal services to customers, meeting their specific requirements with efficiency and precision.Additionally, I demonstrated my expertise in cable installation, ensuring that customers received a seamless viewing experience. In situations requiring conflict resolution, I employed effective communication and problem-solving skills, addressing issues promptly and professionally

Barksdale Afb, Bossier City, La

As an Air Force veteran serving as a 3D0X2 Cyber Systems Operator/Network Administrator, I played a pivotal role in managing and maintaining the core servers at Barksdale Air Force Base. I demonstrated expertise in overseeing critical infrastructure components, including Exchange, SQL Server, DNS, Proxy, DHCP, Shared Drive, Thin Client, and Disaster Recover Site, ensuring the base's seamless and secure operations.Within the Active Directory environment, I effectively managed user accounts, groups, and permissions, contributing to the establishment of a well-organized and secure network. My responsibilities extended to efficiently patching software, updating antivirus definitions, and replacing hardware components on servers to maintain optimal system performance.Throughout my service, I consistently reconfigured servers, adapting them to evolving operational needs, and optimizing their efficiency. My comprehensive technical support skills allowed me to troubleshoot network-related issues, resolving challenges promptly and ensuring uninterrupted mission-critical operations.Leveraging my expertise in Microsoft PowerPoint, Word, and Excel, I effectively communicated vital information and collaborated with cross-functional teams. My commitment to customer service and effective problem-solving skills ensured the satisfaction of internal and external stakeholders.