Ryan Crowe, Mba Email & Phone Number

Aurora, Illinois, United States

As the Sr. National Manager of PDC operations, I am responsible for 9 PDCs across the US, 2 support departments in our National HQ, 700+ employees,1.7 Billion in Sales, and $400 million in inventory.

Aurora, Il

As National Manager for the Central Region, I am responsible for the P&L of the central region's operations as well as all supporting functionality, including budgeting, indirect material purchasing, property maintenance and improvement and customer service.

Joliet, Illinois

Reporting to the Director of North American Operations, responsible for managing all aspects of an 850,000 sq. ft. distribution center with a 130-person staff.Develop, direct and manage 2 operations managers, 1 transportation manager, 1 finance manager, 1 financial analyst, 6 operations supervisors and 10 administrative associates, as well as 110 hourly material handlers.Responsible for the financial planning and budgeting of an operation generating $500,000,000 in revenue annually. Manage an inventory of 80,000 + SKUs averaging $135,000,000 in value.Manage an annual operating budget of $11 Million and a capital budget of up to $500,000.Continue to drive the Lean / Continuous improvement culture that has led to a total operating budget reduction of $2.6 million (19%.)Developed, implemented and maintain Quality and Productivity program contributing to a 17.8% productivity improvement and 28.4% quality improvement.Helped developed and implemented employee incentive program that has led to significant Safety, Quality and Efficiency improvements, including an improvement in IFR of 200% (from 3.5 to .71.)

Joliet, Il

Developed and managed a team of 2 managers, 6 supervisors and 110 hourly material handlers.Responsible for all metrics and KPIs on the network balanced scorecard, including KPIs in safety, quality and cost.Acted as lead change agent to implement lean practices and instill a lean / continuous improvement culture.Taught staff lean methodology and tools, and mentored managers and supervisors through our lean journey.Led a Kaizen initiative that overhauled customer returns processing, leading to a 300% increase in credit turnaround through a 400% increase in efficiency. Directed a Kaizen event that improved material spend by 15% and area specific efficiency by 10% through process improvements. Directed supervisors in leading smaller continuous improvement events contributing to an 8% productivity improvement within the first 8 months of transitioning to a lean project methodology.

Lisle, Il

Managed a team of Project managers, process analysts and systems engineers to work with Sales, Finance, Customer Service and Trade Compliance groups in order to create and implement necessary programs and procedures in the distribution network, as well as manage the resulting change.Through my team, drove incremental improvements in all areas of Distribution through opportunity identification and project creation/management.Personally lead major distribution projects and initiatives.Key contributor in the relocation of our largest network distribution center.Managed distribution internal and external policy for Navistar’s Parts group.Managed Parts Distribution Information and Operating Systems.Managed Quality for Navistar’s Parts Distribution NetworkDeveloped, managed and maintained the nucleus of a Quality Management System (QMS) for Navistar’s network of 7 Parts Distribution Centers (PDCs.)Worked together with PDC managers to create root-cause analysis and action plan creation SOPs for all metrics related to quality.Provided information, guidance and training on all quality related items to PDC personnel.

Managed the operation of a 500,000 sq ft distribution facility.Managed 11 supervisors, 4 office personnel, and 100 represented hourly workers over 2 shifts.Led continuous improvement Kaizen events which contributed to 20% improvement in outbound quality, 10 % improvement in productivity, and 36% reduction in recordable injuries.Hired and trained supervisor and clerical staff as well as designed and implemented training programs for hourly employeesParticipated in labor negotiations that realized a contract which boasted an economic savings of $3,000,000 for the company over the life of the contract, as well as the addition of favorable work rules.Created and oversaw policies that promoted profit and growth for the facility with an emphasis on lean methodology.

Managed/Maintained inbound and outbound carrier relationships for the distribution center.Managed relationships between Parts Distribution Center and customers. Acted as the main contact for customers for matters pertaining to transportation.Managed shipping and receiving lanes into and out of the distribution center.Led night shift operations personnel, including outbound supervisors and warehouse associates.Managed warehouse policies and procedures related to shipping.Led and developed a staff of 3 transportation associates.

Led a team of up to 16 employees with the goal of meeting specific operational measurements.Directed the daily activities of the shipping and receiving departments across multiple shifts.Was responsible for planning, coordinating and executing daily inbound and outbound activities.Coordinated re-warehousing projects to ensure the distribution center was operating at optimal productivity. Trained, coached and counseled employees in order to develop work skills.Planned, Organized and implemented projects in order to improve metrics, such as daily carrier release times and outbound productivity.

 System maintenance and modification for Country’s Life-Health department Interacted with system users to ensure production Life systems continuously run properly Assisted in developing user requirements for a Java based Life insurance application Assisted in managing Servlet project through entire lifecycle

Master Of Business Administration (Mba), Finance, General, 4.0

Classes Toward Fluency, Spanish Language And Literature

Information Systems, Computer, 4.0

High School Diploma, General Studies