Ryan Crowley Email & Phone Number

Bushey, Gb

United Kingdom

Heading up the new Protection Desk within the Primis Mortgage Network my new role is to internally promote a protection referral process to business owners, arranging processes, and providing protection advice to client banks.

Watford, United Kingdom

https://www.mortgagescout.co.uk/about/our-team

London, Greater London, United Kingdom

Coreco Group is an Award winning mortgage broker in London. My role since joining them in January 2018 was to improve their protection model and performance.

Aylesbury

The next step in my career was to go self employed as a Protection Advisor. I started through Lifesearch but progressed to the Mortgage Advise Bureau based within the servicing offices in Aylesbury. I was responsible for managing the client banks of Mortgage Brokers where I would promote services and customer excellence, whilst adering to Regulatory requirements.

London, United Kingdom

Retention is a key driver of overall performance for the Life Insurance business, and contributes significantly to year on year results. Having been promoted to Retention I have contributed to reducing these lapse rates down to the lowest the company has had for the last 2-3 years. As a Senior Retention Specialist, I would be involved in the development of the Retention strategy with a core focus on improving lapse performance by identifying, developing, managing & reporting on proactive and reactive programs of work for the Life Insurance business unit within Lifesearch. When necessary, refining the retention strategy, aiming to improve lapse rates in the short & long term.Championing the customer in everything we do (adviser & end customer), taking an active role in order to embed a Retention (and customer experience) culture across the organisation.

Watford, United Kingdom

Responsible for a Combined Sales and Processing team of typically 10-12 customer account managers in the financial services industry achieving daily, weekly and monthly payout targets. Principal Accountabilities:To lead, manage and motivate the teamTo achieve the sales, packs and pay-out targetsTo deliver market-leading customer serviceTo act as main liaison for mortgage lenders and surveyorsTo monitor, feedback and manage performance through completion of 1-2-1s, Personal Development plans and Customer Experience ReviewsTo improve capability and competence of team membersTo manage attendance and absence effectivelyTo manage staff retention and minimize attritionLiaise with internal departments - Training, compliance, Marketing and HRTo adhere to regulatory and compliance standardsTo create an inspiring and motivational team environment

Watford, United Kingdom