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• Background in customer service with strength collaborating with technical professionals and end users to define technology needs and resolve technical performance issues. • Consistently deliver high-performing core IT infrastructure through the analysis, recommendation, and implementation of network solutions.• Noted for technical strengths throughout career with a background training technical team members on designing, troubleshooting, and maintaining networks and systems for optimal performance. • Handles critical incidents with appropriate teams and recovery management in a timely manner.• Training with new technicians on appropriate resolution timelines, office functions, and access on propriatary software with different clients.• Good work ethic and self-motivated.
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Managed Service EngineerCornerstone BtiSt. Louis, Mo, Us
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Network Operations Center EngineerFrontline Managed Services May 2024 - PresentSt. Louis, Mo, Us
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Managed Service EngineerCornerstone Bti Jun 2022 - Present- Solely managed Azure environment, overseeing VM creation and management, Intune setup, and data retention policy implementation. Executed migration and management of Entra ID.- Set up front-end, back-end, and SQL servers for major programs, including Big Hand and Litera.- Utilized Orion for monitoring server performance across 1000+ devices.- Employed scripting for efficient mass server patching.- Conducted manual patching for specific servers and network equipment (e.g., SharePoint servers, Cisco switches) as requested.- Oversaw vendor escalations and effectively resolved issues in collaboration with external partners.- Managed escalations for equipment downtimes, site-shutdowns, and high-priority incidents (power outages, battery failures, server failures, hard drive failures, and snapshots).Achievements:Proactively ensured the stability and security of critical IT infrastructure components.Demonstrated technical expertise and problem-solving skills, contributing to overall operational success.
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Managed Service EngineerNdivision Mar 2018 - Jun 2022Reporting to the Director of Managed Services- Experience troubleshooting and resolving issues with:o Local and network printerso Administration of Windows Serverso Microsoft Exchange and Remote Desktop Serviceso LAN/WAN and network troubleshootingo Backup administration in Veeam, Rapid Recovery, Commvault, Symantec, Nimbleo Network switches, and firewallso Maintaining and troubleshooting all virtual environmentso Maintaining and troubleshooting issues all throughout the office 365 suite.- Microsoft Office Suite, Office 365, Azure and Windows Operating Systems (Desktop and Server)- Experience with implementation, configuration, migration and monitoring of infrastructure fromthe following vendors:o Dell, HP, Nutanix, Microsoft, Cisco, Veeam, Symantec, Commvault- Experienced with Kaseya, Zoom, TeamViewer, and Bomgar- Handled maintenance/patching for several clients via Kaseya and SCCM- Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.- Strong interpersonal skills, including strong verbal, written communication skills and excellentlistening skills.- Superior verbal and written communication; attention to detail; and strong organizational skills.
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Night Shift SupervisorIstonish Jan 2015 - Mar 2018Greenwood Village, Colorado, UsPerform computer troubleshooting, printer fixes, smart phone help, computer setup, login assistance, and proprietary software troubleshooting for numerous clients with a primary focus on the City and County of Denver and Ball Corporation.-Resolve 100+ daily technical issues as a night shift Service Desk Agent. -Manage technical issues using AutoTask as Istonish’s ticketing system and Service Now for the County of Denver’s/Ball Corporation ticketing system. -Utilize Active Directory for account maintenance.-Hyper-V for server setup and weekly maintenance.-Trained 10+ new employees in rapid succession with proper knowledge of all client SOP. -
Advance Repair AgentGeek Squad Mar 2013 - Dec 2014UsTeam lead for advanced repair of 30-40 computers with complex computer hardware and software problems. Served as Tier 3 support for network, systems, and electronic issues throughout the store. Provided back up sales support on electronic product offerings and product utilization during periods of peak sales activity. - Noted for fastest turnaround time for computer repairs. Recognized by management multiple times for expertise in problem solving, resolving technical issues, and exceeding customer expectations.- Trained 10+ Advanced Repair Agents during tenure. Also collaborated with administration to design a more efficient on-boarding process for new hires, including the incorporation of comprehensive Excel files to track new hire paperwork and employee status. -
Technical Service ConsultantSprint May 2011 - Jun 2013Overland Park, Kansas, UsAnalyzed, troubleshot, and repaired Android and iPhone hardware and software issues for customers via phone conversation and in the retail location. Diagnosed mechanical, hardware, software, and system failures using established procedures and repaired the phone or ordered a replacement if the phone was non-repairable.- Prepared monthly reports for trend analysis of product failures and service ability issues. The reports were used by corporate to communicate performance issues and remediation procedures.- Mentored 4 newly hired technical service consultants on repair service procedures and strategies for diagnosing technical issues. -
It ManagerCricket Wireless Jan 2010 - Mar 2011Atlanta, Georgia, UsOversaw a team of 4 IT specialists in network and systems performance implementations, upgrades, and maintenance throughout 10 Cricket Wireless retail outlets. Performed firewall configuration, software installation, implementation and maintenance of video surveillance systems, and network performance tuning. Provided technical troubleshooting and support to sales representatives on the cash register, POS systems, and other network issues. - Implemented systems and network for the CEO’s new 30-person office. Set up cat45 cable, server and server closest, security camera, network printer, and 30 computers. Also installed Active Directory for account management. - Built the company’s first storewide area Windows network used for inventory, cash management, and video surveillance.
Ryan Cuellar Skills
Ryan Cuellar Education Details
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Metropolitan State University Of DenverComputer Science -
Pickens Technical CollegeGeneral
Frequently Asked Questions about Ryan Cuellar
What company does Ryan Cuellar work for?
Ryan Cuellar works for Cornerstone Bti
What is Ryan Cuellar's role at the current company?
Ryan Cuellar's current role is Managed Service Engineer.
What is Ryan Cuellar's email address?
Ryan Cuellar's email address is rc****@****ion.com
What is Ryan Cuellar's direct phone number?
Ryan Cuellar's direct phone number is +172029*****
What schools did Ryan Cuellar attend?
Ryan Cuellar attended Metropolitan State University Of Denver, Pickens Technical College.
What are some of Ryan Cuellar's interests?
Ryan Cuellar has interest in Tattoo And Piercing Shop, Idiot Gonna Idiot, No Mana, Bork Bork You Are Doing Me A Frighten, Teambackpack, Comic Con International, Community, Ign, Liverpool Fc, Hit Box.
What skills is Ryan Cuellar known for?
Ryan Cuellar has skills like Troubleshooting, Windows Server, Tcp/ip, Active Directory, Customer Service, Technical Support, Computer Hardware, Cisco Technologies, Server Management, Vmware, Hyper V, Microsoft Exchange.
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