Ryan Cutler Email & Phone Number

London, Gb

London, Gb

London, Gb

Provo, Ut And Seattle, Wa, Us

Accountable for a £3.5m+ ARR book of business comprising of large enterprise clients. Rated high performer in both eligible performance review cycles Key achievements:- FY2022 Renewal Rate attainment against target of 115%+ - FY2022 Expansion Rate attainment against target of 180%+- Supported the delivery of a major VoC programme implementation for a FTSE 100 integrated energy company - Set-up and ran Qualtrics employee experience CoE within major European FMCG - Scoped the delivery of major licence migration work and sourced and onboarded implementation partnerWork involved:- Leading renewal negotiations - Overall management of the health of 12 - 14 large enterprise customers- Led go-to-market activity across account base, including significant account based marketing activity- Led a range of enablement activity for key users of the platform across the book of business- Provided best practice support and guidance on how best to deploy Qualtrics across customer and employee programmes- Acted as key point of escalation for support issues

London, Gb

Key roles:Commercial motor insurance market sizing - Led a team of 4 financial modellers to develop a market sizing model for a major UK insurer. Key activities included:- Reviewing the robustness of the underlying model quality - Reviewing and inputting to assumption decisions and source data inputs - Liaison with industry SMEs- Build and development of associated presentation slides and ownership of recommendations Customer experience transformation - Led a team of 3 consultants to investigate the end-to-end home and motor quote and buy journeys for a major UK insurer. Key activities:- Led journey mapping workshops - Identified 10 key improvement opportunities across IT, journey re-design and process change - Built benefits case models with associated implementation plan for handover to the business- Trained two client colleagues on end to end process for experience transformation

London, Gb

Selected for the KPMG graduate programme and part of the customer & digital management consulting team, advising major insurance organisations and banks.Work has included: Qualitative Research (customer interviewing, workshops, co-creation) Quantitative prioritisation modelling of areas of focus (such as customer segments) CX Design (aligning future CX design to customer mind-sets and CX principles) CX Strategy (principle creation, implementing and embedding of optimal CX experience)  Requirements gathering for user experience change roll-outs Business case development using financial modelling Technology assessment and implementation

Toronto, On, Ca

Bachelor'S Degree, Marketing

Education record

Cima