Ryan Cypher Email & Phone Number

Hanover Park, Il

General Creation of scripts for task automation / data collection. Creation of an internal website for various IT tools.Support & Documentation Provide technical support and troubleshooting, including on-call support. Create documentation and diagrams for disaster recovery / reference. Create a Technical Reference Guide for employees.Microsoft Manage Active Directory, Group Policy, DNS, DFSR. Assist with a migration from Exchange to Office 365. Create and maintain Exchange accounts. Migrate users to OneDrive.Cisco Install/configure Cisco phones. (Cisco Unity, Call Manager) Manage CPAM. (Cisco Physical Access Manager)Server Administration Build and configure virtual severs with VMware. Maintain servers. (Updates, disk space, log checks.)Workstation Administration Create, maintain and deploy PC images using SmartDeploy. Automate software installations.Security Install and utilize security and monitoring systems. (Lepide, Lansweeper, Mikrotik) Assist with KnowBe4 training and testing. Perform audits to validate system access.

Maintained Citrix XenApp/XenDesktop systems. - Installed and configured Citrix servers. - Built and maintained Citrix images. - Created and deployed Streaming Applications. - Deployed and configured Wyse thin client terminals. - Provide troubleshooting for the Citrix platform. - Maintained a two-factor access system for Citrix.Created and maintained virtual machines.Applied security updates to servers.Assisted with managing server backup.Created scripts for task automation.Provided assistance to level one support.Provided on-call support.Created and managed Exchange mailboxes.Processed FOIA requests for Microsoft Exchange.

Provided technical support for a county wide Emergency Services system. A network involving over 40 police / fire agencies, 400+ field units, 7 dispatch centers, in addition to jail and state connectivity.Oversaw the technical process and implementation during a migrating to a public safety suite consisting of 5 interlinking software systems.Oversaw the migration from Windows XP to Windows 7.Create documentation of the various systems.Upheld discretion when dealing with confidential data. From 911 call information, crime records, evidence information, to LEADS information.Responsible for the security of the network, end-points, and data.Implemented geographic redundancy via Neverfail.Maintained back-end servers.Provided troubleshooting skills to resolve numerous difficult to locate problems. Providing the vendor with detailed information on the source and cause of the problem.Diagnosed network connectivity issues.Streamlined application installations.Designed the WatchDog / FireDog web interface to allow agencies to see real-time call incidents, police/fire unit locations and status.Designed the DispatchDog alerting system which sends emails containing call information based on various criteria. This allows non-primary responders to receiver important real-time information.Implemented SQL Reporting Services to provide web-based reports in addition to automatic report generation and delivery.Implemented database replication to segregate agency specific data, from multiple agency databases, into one concise agency specific database. Allowing a one-stop shop for all of their information.Setup Microsoft RemoteApp to allow end users to remotely access applications.

Bachelor'S Of Science In Information Technlogy, Information Technology

Associate'S Degree, Computer Science