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Ryan D. is listed as IT Support Specialist with 3+ years of experience in IT | CompTIA A+ certified based in Kitchener, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ryan D..
Ryan D. previously worked as Tech Bar Representative (IT Support Specialist) at Conestoga College and Tech Bar Representative (IT Support Specialist) at Conestoga College. Ryan D. holds Ontario Post Graduate Certificate, Mobile Solutions Development, 3.84 from Conestoga College.
I have a genuine passion for technology, embracing both IT and Programming, without confining myself to a specific tech stack or programming language. My primary goal is to continually improve my skills and strive for excellence. To achieve this, I actively seek environments where I can immerse myself in diverse challenges. Being a small fish in a vast pond allows me to consistently learn and expand my capabilities.
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Kitchener, Ontario, Canada
• Developed documentation for software issues and solutions, enhancing debugging efficiency.• Updated and improved student software resources and FAQ website content.• Created a device health report for over 40 laptops, iPads, and mobile devices, assessing battery health, functionality, and usability to determine if any devices should be decommissioned.
Kitchener, Ontario, Canada
• Resolved over 2000 software and network issues, including 50+ application installations and 500+ network-related issues.• Developed documentation for software issues and solutions, enhancing debugging efficiency.• Provided software support via phone and Zoom, ensuring timely resolution.• Generated reports on 700+ support requests, clearly documenting issues and solutions.• Installed and configured 50+ software applications, including setting up integrated development environments (IDEs) and configuring development tools.• Assisted 200+ clients with software setup, debugging, and account management for tools like Git, Zoom/Teams, and LinkedIn Learning.• Compiled an inventory list of devices with quantities and photos, linked to a searchable database for easy identification by non-technical staff.• Developed a document listing academic tools available to students, including detailed descriptions of AI tools and their uses.• Created an automated system for tracking student laptop loans, updating database records, and presenting findings in Excel.
• Conducted market research and successfully acquired 37 high school students for programming tuition.• Customized 50+ programming tutorials to meet individual student needs, showcasing problem-solving and software development skills.• Responded promptly to over 100 student inquiries, demonstrating strong communication and technical support abilities.• Provided extra help on more than 20 challenging topics outside of scheduled sessions, showing dedication and commitment to student success.
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Ryan D. is listed as IT Support Specialist with 3+ years of experience in IT | CompTIA A+ certified.
Ryan D. is based in Kitchener, Ontario, Canada.
Ryan D. has worked for Conestoga College and Self-Employed.
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Ryan D. holds Ontario Post Graduate Certificate, Mobile Solutions Development, 3.84 from Conestoga College.
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