Ryan Laxton Email & Phone Number

Experienced technology translator working hard to meet customers where they are, making technology work to their expectations. - I volunteered to manage user accounts in Microsoft 365 for the Washington Workforce Association.- Assisted in the Setup and configuration of IT systems for board meetings at the Workforce Training and Education Coordinating Board (WTB.WA.GOV)- Deploys Smart Home Security systems and provides recommended use training.- Transition customers to Google Workspace to improve collaboration and data retention.- Service provider of all technology systems, including Wi-Fi, Networking, Data Cabling, and computer support.-Performs set up and support of all Smart Home systems across multiple platforms.

Greater San Diego Area

I was responsible for the supervision and performance of five seasoned technicians and the day-to-day operations of nine regional medical premises. In addition, I ensured that all IT systems were functioning correctly and prevented patient care from being disrupted.Hospital Campus ProjectKaiser Permanente's 2017 hospital project, a 617,000 sq ft medical campus.- Planned, deployed, and validated over 1,700 workstations.- Asset-tracked and cataloged all IT equipment installed. - Collaborated with local, remote teams and various third-party vendors to deploy all systems.- Coordinated deployment vendor to install all workstations across three buildings. Patient Records Digitization and Storage Project- Worked one-on-one with the IT project manager to develop a deployment strategy.- Collaborated with a third-party vendor to deploy all scanning software.- Deployed all scanning hardware.- Ran UAT testing for new scanning utilities.- Provided support and training to the end-user community.Service Operations- Utilizing the ITIL framework to resolve all incidents and service requests within strict SLAs.- I worked with department managers to remediate vendor hardware issues.- Supported all medical staff IT equipment.- Acted as an escalation point for Operations staff.Backup Asset Inventory Lead and IT Hardware Depot Manager - Supervised strict asset tracking of all IT hardware in and out of the Hardware Depot.- Ran periodic asset survey scans across the entire service area of 35+ locations.- Supervised and assisted contractors in refreshing end-user devices.Self-Service Kiosk Project- Acted as the Subject-Matter Expert (SME).- Worked with the project team to implement all new initiatives and remediations.- Deployed and supported all Kiosk IT components.- Provided training to staff on troubleshooting and mitigating issues with the Self Service Kiosks.

San Diego, California, United States

- Migrated 3,500+ mailboxes from Outlook/Exchange to Lotus/Domino.- Served as the local technical lead.- Validated all mailbox moves and software deployments.- Managed Display Name database.- Provided traveling classroom instruction and training materials for company employees.

Greater San Diego Area

Recruited for Research Products group to establish and manage information-technology program, San Diego location. - Directed IT efforts to identify and evaluate all critical systems. - Designed and implemented IT processes and procedures and performed cost benefit analysis on all recommended strategies. - Collaborated with the corporate IT department to conduct in-depth compliance audits and stability testing, presenting all results to senior management. - Provided primary support contact for all issues relating to desktop/notebook and server systems. - Developed disaster recovery plan and backup strategies. - Acted as knowledge base to the Director of North American sales to provide technical expertise when developing annual budgets and future resource planning.

Information Technology, 4.0

Focused learning program in Network Engineering

Education record

Information Technology