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Impact driven leader with expertise in management, operations, product support, and performance improvement. Proven combat leader and West Point graduate with an MBA from The Wharton School. Focused on improving teams, products, and customer experience. Specialties: Operations Management, Product Operations, Sales Support, Planning, Leadership, Strategic Analysis, Negotiation, Customer Experience
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Chief Operating OfficerAlan Health 2024 - Present -
Chief Operating OfficerSimplyinsured 2022 - 2024San Francisco, Ca, UsSimplyInsured was founded with one mission: to eliminate fear from health insurance. By changing the way small business owners purchase health insurance with our 100% online platform, we’re transforming a $20 billion dollar industry and delighting thousands of customers. -
Svp, Customer Experience & OperationsQuip. 2019 - 2021Brooklyn, Ny, Us*Report to the CEO and member of the Company Executive Team*Lead the Customer Experience and Sales departments located in two offices*Responsible for all customer, provider, and patient facing sales, services, and operations and related tools, analytics, strategic initiatives, and programs*Lead company-wide project management and organization for multiple strategic initiatives*Planned and launched second company office from ideation to launch in under 90 days*Planned and launched company Salesforce CRM instance from scratch including SalesCloud, ServiceCloud, MapAnything, and Dialpad integration*Lead the dental provider sales team and grew the team in two locations. Built infrastructure including associated goals, compensation model, sales tools & CRM, business model/margin improvement, and sales ops function from scratch*Rebuilt dental hardware program packaging, pricing, and operations overhaul, drastically improving margin. Grew sales 100% in new program in year 1 despite impact of COVID-19 -
Vp, Customer ExperienceSoulcycle Inc. 2018 - 2019New York, Ny, Us*Report to COO & member of Company Operating Committee*Scope: Premium Account Sales & Services, CX Tools & Systems, Omni-channel Customer Support, e-Commerce & Retail Customer Support, and Service Analytics -
Director, Marketplace & Partner OperationsJet 2015 - 2017Hoboken, Nj - New Jersey*Lead and inspire a great organization across 5 locations focused on enabling the rapid growth of Jet.com & Walmart.com marketplaces and overall retail business units.*Scaled the retail partner marketplace from pre-launch to 5,500+ connected retail partners *Jet.com was acquired by Walmart US eCommerce in September 2016 for $3.3B, 13 months after launch *Scope:Partner Application Process, Retail Partner On-boarding,Technical Integration & Support, Account Optimization & Support, Policy Adherence/Compliance, Product Serviceability, SalesForce CRM and Scalable Resource Development, Purchase Order Reconciliation, Customer Escalations Workflows & Tools, Legal Support -
Manager, Global Support OperationsGoogle 2013 - 2015Mountain View, Ca, Us -
Mba CandidateThe Wharton School Aug 2011 - Jun 2013Philadelphia, Pa, UsMajor: Strategic Management. Impact: Serve as a Leadership Fellow, Welcome Committee, Perspectives on Leadership Committee, and Vice President for The Wharton Veterans Club -
Mba Intern, Strategic InitiativesLinkedin May 2012 - Aug 2012Sunnyvale, Ca, UsLed product improvement, marketing, and corporate development initiatives during a 12-week MBA summer internship. -
Captain, Infantry OfficerUs Army 2006 - 2011Arlington, Virginia, UsServed for over 5 years in a variety of managerial and operational leadership roles. Led a platoon of 40 soldiers in a volatile region in Iraq for 15 months resulting in dramatic reduction in violence and improvement in healthcare and education infrastructure. Applied data-driven techniques to improve performance, coach high-performing teams, and structure effective processes.Key Positions: Company Commander, Operations Chief, Executive Officer, Platoon Leader.
Ryan Daly Skills
Ryan Daly Education Details
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The Wharton SchoolStrategic Management -
United States Military Academy At West PointInternational And Strategic History / Engineering
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St. Joseph High School
Frequently Asked Questions about Ryan Daly
What company does Ryan Daly work for?
Ryan Daly works for Alan Health
What is Ryan Daly's role at the current company?
Ryan Daly's current role is Operations Leader | Advisor.
What is Ryan Daly's email address?
Ryan Daly's email address is ry****@****rmy.mil
What is Ryan Daly's direct phone number?
Ryan Daly's direct phone number is +173234*****
What schools did Ryan Daly attend?
Ryan Daly attended The Wharton School, United States Military Academy At West Point, St. Joseph High School.
What are some of Ryan Daly's interests?
Ryan Daly has interest in Social Services, Children, Civil Rights And Social Action, Education, Disaster And Humanitarian Relief.
What skills is Ryan Daly known for?
Ryan Daly has skills like Leadership, Operations Management, Management, Project Planning, Program Management, Security Clearance, Military Experience, Strategic Planning, Mentoring, Operational Planning, Business Strategy, Military Operations.
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