Ryan Dao Email & Phone Number

Accomplished IT operations leader with a track record of 24 years of hands-on technical experience and 15 years of management experience, holding an M.B.A, with Cisco and Microsoft certifications. Proven ability to leverage automation, optimization, and AI technologies to drive operational efficiency and innovation. Led efforts to implement a comprehensive cybersecurity program to achieve NIST and CMMC compliance, ensuring robust protection of critical assets. Passionate about building cultures that foster collaboration, effective communication, and continuous improvement. Experiences:> Managed enterprise security including systems, network, and endpoints for over 15 years> Lead effort to migrate local file share to OneDrive for Business and SharePoint Online> Led disaster recovery strategy to 100% public cloud, Microsoft Azure, Amazon AWS, and Wasabi> Implemented technologies such as Velocloud and Fortinet SD-WAN to automate failover and provide redundancy> Implemented Fortinet firewall solution with FortiManager and ForiAnalyzer for central policy management, logging and monitoring> Wrote and implemented cybersecurity policies following the Cybersecurity NIST framework. > Wrote, implemented, and audit SOX policies and procedures. Run weekly CAB meetings for Change Management reviews and approvals> Implemented SIEM and daily security monitoring procedures with 24/7 monitoring and alerting> Implemented Cisco ISE and FortiNAC for network access control. > Manage Network Engineering team responsible for maintaining all telecom circuits such as DIA, broadband, MPLS, and 4G LTE. The team also manages hosted VoIP phones, Cisco routers, Cisco switches, Meraki switches, Meraki Wireless Access Points, Fortigate firewalls, FortiManager, FortiAnalyzer, network and application performances> Manage Systems Engineering team responsible for servers and services such as Office 365, Microsoft Azure, VMWare, ADFS, Exchange On-line and On-prem, Microsoft SQL, Kaminario SAN, SolarWinds, Veeam Backups, and Cisco UCS > Manage Security and Risk team responsible for Cybersecurity, e-mail security (ProofPoint), web security (Zscaler), SIEM, Incident Response, Tabletop Exercises, Penetration Testing, Cybersecurity awareness training, and SOX policies and audits. > Manage Helpdesk team responsible for daily customer support> Budget and plan for all infrastructure operations costs> Led IT acquisition integration team

Listed skills include Windows Server, Firewalls, Ccna, Microsoft Exchange, and 9 others.