Ensure that the bank is able to meet its Sanctions regulatory obligation through robust capacity modelling and effective resource management.Coordinates with operations managers acrosss Philippines, India and Australia to undertake forecasting, capacity planning and workforce management. Provide data analytics and business insights to stakeholders to support decision making and risk management.Optimize staffing levels and shift requirements using mix of full time/part time resource to ensure flexibility to meet performance standards and TAT while balancing operational cost, quality and service.Identify opportunities for process improvement that can uplift service delivery and minimize risk against the bank.Actively track performance of multiple operations teams/ streams to ensure required service targets are achieved or outperformed.Leads and facilitates business impact analysis and business continuity preparedness of the department.

Ensure that the bank is able to meet its Sanctions regulatory obligation through robust capacity modelling and effective resource management.Coordinates with operations managers acrosss Philippines, India and Australia to undertake forecasting, capacity planning and workforce management. Optimize staffing levels and shift requirements using mix of full time/part time resource to ensure flexibility to meet performance standards and TAT while balancing operational cost.Identify opportunities for process improvement that can uplift service delivery and minimize risk against the bank.Actively track perfnormance of multiple operations teams/ streams to ensure required service targets are achieved or outperformed.Leads and facilitates business impact analysis and business continuity preparedness of the department.

Supervise and oversee the bank's Financial Crime- Sanctions operations performed from a single geographic location. Ensure timely and accurate processing of payments and names screening alerts in line with expectations and within the agreed criteria set out in Service Level Agreements and established policies. Involves line management responsibilities for all Sanctions team leads within a single geography.Coaching and staff development. Project management.

- Manage and lead a team of credit specialist on their day to day task. - Creation, implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures.- Introduce and evolve effective reporting and assessment tools to minimize risk and proactively identify problem areas and customers. - Monthly reporting of the Key Performance Indicators of the department- Works with clients in resolving escalated concerns regarding their credit application.- Lead and manage effort related to staffing, training, technology and performance management. - Deeply involved in service delivery strategies of the organization.- A contributing member of GL Manila's Executive committee

Lead and managed 100 + employees under the Retail Financial Services- Mortgage Banking.- Managing review and compliance functions within Document Services department, including the implementation of operational policies, goals, targets and plans.- Drive or facilitate process improvement initiatives through regular review and assessment of procedures.- Work with U.S. partners to ensure that a calibrated process is in place across all functional businesses. - Monitor, manage, report and control risks. Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed.- Gives recommendation on human resources actions (hiring, terminations, salary actions, and promotions). - Managing SLA requirements.- Creating a culture that encourages and rewards exemplary performance. - People development through regular coaching, empowerment and training.- Project Management

Lead and managed a group of customer care represntatives under Retail Financial Services- Mortgage Banking - Customer Care

Lead and managed a group of customer care represntatives under Retail Financial Services- Mortgage Banking - Customer Care

Lead and managed a group of associates in the Fruits & Vegetable section to serve retail & wholesale customers of Big R Supercenter