Ryan Davidson Email & Phone Number

Newark, Delaware, United States

• Effectively communicate with debtors via the telephone and written notices about the status of their account and possible repayment options.
• Adhere to established call flows and resolve issues of a non-routine nature as necessary while engaging with customers.
• Balance the requirement of inbound and outbound calls to achieve monthly goals including all productivity standards, in addition to team and company objectives.
• Compliance with federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.

Chester, Pennsylvania, United States

• Provided consultative services to new and existing clients for national company that provides energy efficient and cost-saving exterior remodeling products to residential properties
• Educated homeowners regarding product features and technical details, highlighting benefits, generating interest and ensuring understanding of product value
• Assessed and reviewed client needs, and offered company product options and services that best aligned with homeowner requirements
• Utilized data management system to review client activity and adjust sales initiatives as needed
• Implemented targeted sales strategies to target 8-12 appointments daily, and covert pipeline prospects into established clients

Chester, Pennsylvania, United States

• Monitored and evaluated 4-7 agents performance to complete weekly reviews, recommend advancement or address productivity concerns
• Conduct team meetings and workshops weekly and monthly
• Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
• Build strategies to improve the productivity and efficiencies for other agents along with my own
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability
• Analyze metrics for individual agents as well as team goal metrics

Chester, Pennsylvania, United States

• Coordinated materials supply with clients and vendors to maintain efficient operations and meet schedule deadlines
• Responsible for screening, qualifying and scheduling appointments for all Remodeling Consultants
• Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel
• Supporting all 14 territories throughout the U.S
• Organized files developed spreadsheets and scanned documents for Power Home Remodeling
• Input data into the proprietary database.

Chester, Pennsylvania, United States

• Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
• Brought in new customers and retained base through proactive management of individual needs and development of robust solutions
• Participation in ongoing training camps on a weekly basis
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate eco-friendly products, services, and solutions
• Promotion of Power Home Remodeling products and services to prospective and existing clients