Ryan Davis Email & Phone Number

England, United Kingdom

Sandwell

Manage a team of 16 Neighbourhood Repair Clerks, Provide technical and administrative support to the Repairs Manager and employees. To be responsible for the asset management and maintenance JM works management system along with the Dynamic Resource Scheduling System. Ensuring any down time is reported to the software provider, making operational changes as requested and leading on upgrades of the system including testing and providing any relevant training.Efficiently and effectively plan to ensure repairs are completed to meet service standards, appointment times and completion deadlines. Ensuring all functions within Repairs and Maintenance are executed to meet the set outcomes.Maintained accurate records on a daily, weekly and monthly basis to enable precise reporting of departments key performance indicators.Delivered and took responsibility of individual and meaningful Personal Development Plans.Set challenging yet realistic development targets for team and individuals through constant coaching ethic.Maintaining excellent knowledge of HR policies and procedures including delivery of formal hearings and informal processes.Providing route cause analysis to identify improvements that can be made to reduce complaintsProduced highlight reports accurately tracking performance and productivity.Became an expert within the teams work areas enabling a culture of support to deliver operational targets.Evaluated individual performance and quality results, providing feedback including agreed development targets and defined review periods

Oldbury

Covered all areas of planned and cyclical which included electrical maintenance, electrical inspections and alterations, painting externally and internally, quarterly house checks for general repairs, aids and adaptations and admin for responsive repairsLiaising with suppliers for parts, renting tools and uniformsArranging work through numerous systems and opti-time, also booking in contractorsTaking calls from tenants, call centre, contractors and managementDealing with complaintsCreating spread sheets linked to KPI's Worked with social services handling private and sensitive information regarding tenantsDealt with company mobile phone bills and fuel billsTaking calls from Council tenants regarding house repairsInputting, amending and updating works invoices for hours worked and materials used Arranging work with other departments and offices with both internal and external customers for jobs that are required

Sandwell

Oldbury

Responsible for day to day running of teams incorporating all aspects of performance, resourcing and reporting. Delivery of measurable targets through a coaching and development approach supported by a detailed understanding of company policies and procedures.Assessed to be fully effective against the following competencies• Maintained accurate records on a daily, weekly and monthly basis to enable precise reporting of departments key performance indicators.• Allocation of workload against defined resources prioritising in line with strategic decisions such as debt, age or complaints. • Represented department in meetings including with key stakeholders across the business locally and nationally.• Delivered and took responsibility of individual and meaningful Personal Development Plans.• Set challenging yet realistic development targets for team and individuals through constant coaching ethic. Success measured through monthly performance uplift averaged team delivery of 127%.• Maintained excellent knowledge of HR policies and procedures including delivery of formal hearings and informal processes.• Carried out daily team huddles and structured team meetings promoting improvement, engagement and communication.• Provided route cause analysis to identify improvements that can be made to reduce complaints and increase customer loyalty. • Produced highlight reports accurately tracking performance and productivity.• Became an expert within the teams work areas enabling a culture of support to deliver operational targets.• Produced training material and delivered to teams.• Reviewed and evaluated delegates understanding to ensure accurate transfer of knowledge.• Quality checked to ensure training effective and processes followed. Assessed quality scores on a monthly basis with an average team score of 98%.• Evaluated individual performance and quality results, providing feedback including agreed development targets and defined review periods.

Hnc Building Studies, Merit

Bachelor Of Technology (Btech), Communication And Media Studies, Merit

Leisure And Tourism

7 Gcses Including Maths And English Above A Grade C

Social Psychology, Merit