• Computer repairs, networking, websites, security, VPN, consulting.• Provides technology solutions for clients including; networking, firewall security, software & hardware support, and general computer services. • Stays abreast of industry leading best practices and brings them to the attention of the client for innovative application

• Network administration, security, website, VPN, VOIP, MDM, computer repair.• Provides leadership and manages team(s) responsible for developing and implementing protocols that impact the daily operational activities of the specified area of IT.• Manages multiple sections of work, identifies, evaluates, and resolves business issues.• Works to resolve high-level, abstract problems across areas within specified area of expertise. Possesses extensive technical breadth.• Accountable for the management of multiple areas within the Commerce IT operation where outcomes have a moderate impact on the short - and mid-term goals of the organization.• Oversees efforts of the help desk, managers, network engineers, and programmers to achieve strategic and operational objectives which ensure performance standards.• Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management and customers to share information and improve cross-departmental processes. • Manages problems and issues pro-actively; timely resolution and the identification of remediation opportunities. Resolves systemic issues to prevent them from repeating.• Oversees the development of technical/business approaches and new or enhanced technical tools. Implements consistent key IT KPIs to enhance the operational focus of the IT department.• Executes functional and business goals for the group. Anticipates process-centric, people-centric, and operations-centric ideas, issues, and opportunities to move the business forward.• Develops and manages budget for planning and meeting budgetary goals and objectives.• Researches and recommends new and emerging technologies and services within set budget.• Develops and leverages partnerships (and relationships) with internal and external stakeholders.• Allocates available resources to meet operating objectives and ensures the team is adequately staffed with regular employees or independent contractors.

• Functioned as the main point of contact for truck drivers and transportation staff.• Utilized 3rd party carriers, contacted, booked, and directed truck drivers for daily orders.• Negotiated terms and trucking rates, monitored deadlines, and maintained cost regulations.• Monitored performance of drivers and services as it relates to incidents, failures, vehicle breakdowns, and other potential service disruptions, and effectively found prompt solutions.• Communicated solutions to sales department regarding issues impacting service and began prompt investigations to resolve complaints and incidents as needed.

• Managed parts department, provided purchasing solutions, and provided general labor support.• Oversaw the daily operations of personnel engaged in receiving and distributing parts/supplies.• Ensured the operations of the parts department are performing sufficiently to meet the annual and quarterly sales and profit goals using proper purchasing procedures and inventory controls.• Coached and led the parts department employees in understanding and meeting the department’s objectives and provide them with technical assistance and training when needed.• Maintained special orders and monitored all parts being returned timely to avoid obsolescence.• Enforced safety requirements, including but not limited to safety training and verifying security systems are in place.