Executive Director for Get Training Pty Ltd, looking after day to day operations including management, key stakeholders, management and training coordination

Managing expectations of our current customers and expanding the businesses profile, With the goal of becoming the leading Medical Event Services provider in the ACT and surrounds.

Currently I am managing a team of 6 call operators. managing their KPI'S and Rosters. Speaking with key steakholders and other parts the business. my main role is to ensure my team deliver an outstanding customer service experience and are forwarded onto the correct person or department. This is the first telecommunications venture for this buisness and it is an honour to be a drive for its future success.

liaising with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.Other duties and responsibilities include:Planning and controlling change. Managing quality assurance programmes. Researching new technologies and alternative methods of efficiency. Setting and reviewing budgets and managing cost. Overseeing inventory, distribution of goods and facility layout.

Dealing with a wide range of customers and their products within the Telstra range

I'm currently a Advanced Responder at St John Ambulance, I Volunteer my time to doing duties and going to weekly meetings to keep my first aid skills up to date. I Currently have My Advanced First Aid Certificate and a Pain Management Certification. I have been in alot of Real life scenarios from Ashthma attacks to Broken bones

Outbound Appointment setting discussing MFD (multifunction Printers)

Taking inbound calls from Major Companies in regards to their printers that maybe faulty Looking after multi million doller clients, I also managed the New Zealand Call queue

I work in the in the middle of the city of sydney. In this role I must of had the followingGreat communicationTeam work skillsData entry skillsIn this role I have learned about mobile phones and landline services and the way they work. Also I learned how to trouble shoot these devices.

In this position I must of had a high level of communication, computer skills, OH&S, radio skills including cash handlingIn this job it taught me how to treat customers in a really difficult situation