Ryan Deangelo Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Dashlane simplifies password management for people and businesses. We empower organizations to protect company and employee data, while helping everyone easily log in to the accounts they need anytime, anywhere. A better digital future starts with secure access. Our team in Paris, New York, and Lisbon is united by a strong sense of community and passion for improving the digital experience. Over 15 million users and 20,000 businesses in 180 countries use Dashlane for a simpler and safer life online.

New York City Metropolitan Area

Leapsome is the people management platform that drives employee engagement, performance, and learning.- Led the first SMB Customer Success Team post-North America expansion- Manage the team responsible for the full onboarding, adoption, renewal, and expansion of our annual customers- Achieve aggressive net revenue retention targets, collaborating across a global unified team- Revamped the proactive expansion engine, as well as worked cross-functionally across sales, marketing, and revenue operations to build and strengthen proper partnerships and processes internally

New York City Metropolitan Area

Nylas is a developer platform for building customer engagement and productivity software. Our Communication APIs let developers quickly and easily build with e-mail, calendar, and contacts data.- Oversaw the departments’ transition to report directly to the newly appointed Chief Revenue Officer- Responsible for building the new strategic relationship between Sales and Customer Success across multiple Department Heads- Established a White-Glove Enterprise Experience for 20+ $1M ARR Accounts- Collaborate directly across Operations, Sales, Marketing, Support and Engineering to establish fluent processes, deeper relationships and proper expectations across these parallel departments

New York City Metropolitan Area

- Managed a team of 8 CSMs across New York, Denver and London responsible for over $20M in ARR, spanning the SMB, Commercial and Enterprise segments- Created a Low-Touch Service Model to support the SMB segment of over 600 accounts- Achieved department-wide high performance across key OKRs across Net Retention, Net Expansion, Customer Satisfaction, and Employee Development- Developed and implemented a new department-wide New Hire Training program along with an enhanced Candidate Interview Process leading to doubling team size in the first 4 months and first EU CSM hire

New York City Metropolitan Area

- Promoted to Manager, Customer Success to build the team for Yotpo’s newest product acquisition- Led a team of 4 CSMs to hit aggressive monthly usage targets equating to over $23M in ARR- Developed a comprehensive customer journey, onboarding and optimization plan across 300+ annual clients- Owned the training of the CS org, as well as the company, on the new product offering and customer experience

- Managed the full lifecycle of over 150 clients and over $1.8M in contract value- Additionally, coached a team of 3 CSMs through their professional journeys

Greater New York City Area

- Promoted to Customer Success Manager as the first internal sales member to transition departments- Managed the full lifecycle of over 200+ premium accounts

Greater New York City Area

- Promoted from Sales Development Rep, to Senior SDR, to Team Lead within first 1.5 years after generating >$550K in new business

Greater New York City Area

Greater New York City Area

Greater New York City Area