Director - Solution Services
Maynard, Ma, Us
I am the corporate executive for the Phoenix office of Stratus Tech. I run the Managed Services department. I have a worldwide team located in APAC, EMEA and AMERICA, delivering IT Services to top organizations including AMEX, JPMC, Disney, Express Scripts, HSN/QVC, and Valley National Bank, among others.• Maximized P&L for department through growth and controlling costs (including, facilities, headcount, improving productivity. Drive margin up YoY by 8%.• Increased managed services customers by 133% over four years• Delivered 100% SLAs for all customers for three straight years, managing $9B credit card transactions and accounting for more than $1T in annual revenue for customers• Reduced facility footprint and cost by almost 50%• Create new products including FSaaS (Financial Switch as a service) partnered with NCR.• Awarded 2015 President’s Award for Customer focus• Awarded 2019 Sales Circle of Excellence Award• Perfect SLAs for 2019 – 2023 for all Customers