Stratus Managed Services and Penguin Managed Services.Stratus provides Five Nine Uptime on Business Critical systems such as Authorization networks.Commercial, Federal, and Ultrascale HPC AI systems.Provide onsite Break Fix support, Remote administration services.

I am the corporate executive for the Phoenix office of Stratus Tech. I run the Managed Services department. I have a worldwide team located in APAC, EMEA and AMERICA, delivering IT Services to top organizations including AMEX, JPMC, Disney, Express Scripts, HSN/QVC, and Valley National Bank, among others.• Maximized P&L for department through growth and controlling costs (including, facilities, headcount, improving productivity. Drive margin up YoY by 8%.• Increased managed services customers by 133% over four years• Delivered 100% SLAs for all customers for three straight years, managing $9B credit card transactions and accounting for more than $1T in annual revenue for customers• Reduced facility footprint and cost by almost 50%• Create new products including FSaaS (Financial Switch as a service) partnered with NCR.• Awarded 2015 President’s Award for Customer focus• Awarded 2019 Sales Circle of Excellence Award• Perfect SLAs for 2019 – 2023 for all Customers

Manage Worldwide MS team for American Express (RedHat OS and Oracle DB)• Three Tier reporting. 8 Direct reports including three regional managers. 30+ Indirect reports• Analyzed statistical data to reduce incident data by 75% for multiple customers and reduce audit exceptions• Improved international communication by reorganizing small EMEA team to have local working manager.• EMEA team productivity doubled.

Crystal Report DeveloperC Builder Developer/Modifier #SDLCOracle ERP implementer/Oracle DBASQL Server DTS Expert