Ryan Delaney Email & Phone Number

Canada

Ottawa, Ontario, Canada

As the Director of Business Development, I am responsible for generating net new business by assessing and developing opportunities for Revolve Technologies' ecosystem of services. I identify, develop and manage new partnership opportunities as well as existing relationships, by working collaboratively with carriers, agents and clients. I also lead and.

Ottawa, Ontario, Canada

-Proactively identify business development opportunities over the phone with existing and new clients-Partner with and maintain long-lasting relationships with clients-Manage client accounts and provide excellent service-Ensure successful delivery of our business solutions according to other needs of our clients-Administer sales presentations, customer.

Ottawa, Ontario, Canada

• Coach and motivate a team of employees to improve customer loyalty and satisfaction
• Implement team goals and objectives
• Recommend, develop and improve processes to maintain the highest level of customer satisfaction and accuracy
• Effective skill development of Customer Service Representatives, specifically around call management, quality, absenteeism and behavioral growth
• Liaise with other departments to ensure customer service requirements are met and best practices are… Show more
• Liaise with other departments to ensure customer service requirements are met and best practices are implemented

Ottawa, Canada Area

• Monitors and analyzes SVLs, ACW/HOLD, and Genesys states
• Supports Agent’s with account and technical issues including promotions, escalations and overrides.
• Provides Team Managers and Senior Managers with reports on SVLs, ASA, ACW/Hold, and Genesys states.
• Provides Senior Managers with sales reports, from Team Manager to Agent break down.
• Provides communications to NSS and Oasys Administration regarding issues with accounts for newly launched promotions, and any required… Show more
• Provides communications to NSS and Oasys Administration regarding issues with accounts for newly launched promotions, and any required workarounds.

Ottawa, Canada Area

• Held positions within Wireless, Cable, and Smart Home Monitoring (SHM).
• Exposed and maximized sales potential of customer needs by providing customers with product and service knowledge.
• Dealt with high stress situations while solving and following-up with customers to ensure continued customer satisfaction and efficient issue resolution.
• Built rapport with new and existing customers while meeting and exceeding monthly sales targets.
• Gathered information and bridged to… Show more
• Gathered information and bridged to new and expanding services. Show less

• Took over the northern Ontario sales territory in the summer of 2009
• Assumed responsibility for the northern United States sales territory (Vermont, New Hampshire, Maine and North New York) in the winter of 2010
• Handled other internal sales representatives’ territory while they were travelling for business.
• Maintained accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within assigned territory, including the… Show more
• Maintained accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within assigned territory, including the use of Microsoft Outlook to maintain accurate.
• Preserved and enhanced existing client relationships while fostering new business relationships with other customers.

Sporting Goods Business, Marketing

Marketing Admin, Marketing

Education record

Education record