Ryan Delaney Email & Phone Number

Canada

Ottawa, Ontario, Canada

As the Director of Business Development, I am responsible for generating net new business by assessing and developing opportunities for Revolve Technologies' ecosystem of services. I identify, develop and manage new partnership opportunities as well as existing relationships, by working collaboratively with carriers, agents and clients. I also lead and manage our team of independent agents.

Ottawa, Ontario, Canada

-Proactively identify business development opportunities over the phone with existing and new clients-Partner with and maintain long-lasting relationships with clients-Manage client accounts and provide excellent service-Ensure successful delivery of our business solutions according to other needs of our clients-Administer sales presentations, customer meetings over the phone-Identify and communicate with decision makers in the small/medium business-Employ a needs-based… Show more -Proactively identify business development opportunities over the phone with existing and new clients-Partner with and maintain long-lasting relationships with clients-Manage client accounts and provide excellent service-Ensure successful delivery of our business solutions according to other needs of our clients-Administer sales presentations, customer meetings over the phone-Identify and communicate with decision makers in the small/medium business-Employ a needs-based sales approach and provide service solutions-Deliver monthly sales quotas and exceeding sales activity standards-Maintain an expert level of product and industry knowledge and business acumen Show less

Ottawa, Ontario, Canada

• Coach and motivate a team of employees to improve customer loyalty and satisfaction• Implement team goals and objectives• Recommend, develop and improve processes to maintain the highest level of customer satisfaction and accuracy• Effective skill development of Customer Service Representatives, specifically around call management, quality, absenteeism and behavioral growth• Liaise with other departments to ensure customer service requirements are met and best practices are… Show more • Coach and motivate a team of employees to improve customer loyalty and satisfaction• Implement team goals and objectives• Recommend, develop and improve processes to maintain the highest level of customer satisfaction and accuracy• Effective skill development of Customer Service Representatives, specifically around call management, quality, absenteeism and behavioral growth• Liaise with other departments to ensure customer service requirements are met and best practices are implemented• Implement initiatives to promote team/morale building and having fun Show less

Ottawa, Canada Area

• Monitors and analyzes SVLs, ACW/HOLD, and Genesys states• Supports Agent’s with account and technical issues including promotions, escalations and overrides.• Provides Team Managers and Senior Managers with reports on SVLs, ASA, ACW/Hold, and Genesys states. • Provides Senior Managers with sales reports, from Team Manager to Agent break down.• Provides communications to NSS and Oasys Administration regarding issues with accounts for newly launched promotions, and any required… Show more • Monitors and analyzes SVLs, ACW/HOLD, and Genesys states• Supports Agent’s with account and technical issues including promotions, escalations and overrides.• Provides Team Managers and Senior Managers with reports on SVLs, ASA, ACW/Hold, and Genesys states. • Provides Senior Managers with sales reports, from Team Manager to Agent break down.• Provides communications to NSS and Oasys Administration regarding issues with accounts for newly launched promotions, and any required workarounds.• Provides feedback, support and coaching to Agent’s regarding sales process and goals when acting as “In-charge” in absence of Team Managers. • Provides communications to teams regarding new and/or changes to promotions, known system issues, upcoming events, etc. • Handles requests regarding account escalation issues from Senior Management and provides timely and effective customer resolution. • Trusted to deal with Executive level VIP customers to troubleshoot account issues.• Monitors trends related to new promotions and launches to ensure clarity and determine action plans where Agent confusion exists. Show less

Ottawa, Canada Area

• Held positions within Wireless, Cable, and Smart Home Monitoring (SHM).• Exposed and maximized sales potential of customer needs by providing customers with product and service knowledge. • Dealt with high stress situations while solving and following-up with customers to ensure continued customer satisfaction and efficient issue resolution. • Built rapport with new and existing customers while meeting and exceeding monthly sales targets.• Gathered information and bridged to… Show more • Held positions within Wireless, Cable, and Smart Home Monitoring (SHM).• Exposed and maximized sales potential of customer needs by providing customers with product and service knowledge. • Dealt with high stress situations while solving and following-up with customers to ensure continued customer satisfaction and efficient issue resolution. • Built rapport with new and existing customers while meeting and exceeding monthly sales targets.• Gathered information and bridged to new and expanding services. Show less

• Took over the northern Ontario sales territory in the summer of 2009 • Assumed responsibility for the northern United States sales territory (Vermont, New Hampshire, Maine and North New York) in the winter of 2010 • Handled other internal sales representatives’ territory while they were travelling for business.• Maintained accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within assigned territory, including the… Show more • Took over the northern Ontario sales territory in the summer of 2009 • Assumed responsibility for the northern United States sales territory (Vermont, New Hampshire, Maine and North New York) in the winter of 2010 • Handled other internal sales representatives’ territory while they were travelling for business.• Maintained accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.• Preserved and enhanced existing client relationships while fostering new business relationships with other customers.• Maintained ongoing contact with all clients in the market area to ensure high levels of client satisfaction. Show less

Sporting Goods Business, Marketing

Marketing Admin, Marketing

Education record

Education record