Ryan Deman Email & Phone Number

Canada

Edmonton, Alberta, Canada

In my role as Client Relations Manager at Akash Homes, I have leveraged my extensive project management experience to focus on enhancing client satisfaction and building strong, lasting relationships. This role has also seen a significant increase in the use of AI tools to expand my capabilities and act as a force multiplier for my performance. Key achievements and responsibilities include:• Client Communication: Establishing and maintaining open, efficient communication with clients, ensuring clarity and accuracy in all exchanges.• Needs Assessment and Satisfaction: Actively listening to and understanding client needs and expectations, tailoring services to meet or exceed these expectations.• Strategic Engagement: Engaging with clients to gather feedback, manage expectations, and ensure their needs are met throughout the project lifecycle.• Process Optimization: Utilizing AI and automation to enhance client communication, streamline processes, and deliver timely and accurate information.• AI Integration: Implementing AI tools to rapidly create Power Automate Flows, Windows Scripts, Excel, Google Sheets functions and scripts, significantly reducing the time and effort required for these tasks.• Performance Enhancement: Leveraging AI to complete tasks in ways that exceed my baseline capabilities, allowing for more sophisticated and efficient problem-solving.• Conflict Resolution: Addressing and resolving any client issues promptly and effectively, ensuring minimal disruption to project progress and maintaining strong client relationships.• Innovation and Technology: Continuously exploring and integrating new AI tools and technologies to enhance client interactions and overall service quality.• Reporting and Analysis: Using AI to generate comprehensive reports and analyze data, providing valuable insights to clients and stakeholders.

Edmonton, Alberta, Canada

In my role as Project Manager at Akash Homes, I was pivotal in transforming our operations and enabling significant growth. My responsibilities extended beyond traditional project management, as I took on the challenge of designing, coding, and implementing systems and procedures that would allow the company to scale rapidly without the need for external consultants or additional competencies. Key achievements and responsibilities included:• System and Procedure Design: Identified operational needs and developed custom systems and procedures to address them, ensuring minimal human interaction and maximizing efficiency.• CRM System Development: Designed and built an in-house CRM system that revolutionized our project tracking, client management, and communication processes.• Business Growth: Enabled the company to grow from building around 7 houses a year in 2017 to 255 in 2023, with staff numbers increasing from 5 to over 20.• Automation and AI Integration: Incorporated AI and automation tools to streamline project management processes, reduce manual tasks, and improve data management.• Project Planning and Scheduling: Developed comprehensive project plans, defined timelines, and allocated resources effectively to meet project objectives.• Team Leadership: Led project teams, providing guidance, support, and mentorship to ensure high performance and collaboration.• Client Relations: Managed client communications, ensuring their needs were met and expectations exceeded.• Risk Management: Identified potential project risks, developed mitigation strategies, and ensured projects were completed on time and within budget.• Process Improvement: Continuously improved processes and standard operating procedures (SOPs) to enhance efficiency and quality.• On-Site IT Administration: Acted as the on-site IT administrator, managing all IT tasks except for our Windows server, security, and backups, which were handled by a third party.

Edmonton, Alberta, Canada

As a Project Coordinator at Akash Homes, I started my journey by immersing myself in the dynamic world of on-site project management. My role involved coordinating various tasks, ensuring smooth operations, and facilitating communication between different teams. Key responsibilities included:• On-Site Coordination: Regularly visited construction sites to oversee project progress, address immediate issues, and ensure adherence to timelines and quality standards.• Client Meetings: Conducted on-site client meetings to discuss project updates, address concerns, and ensure client satisfaction.• Task Management: Managed daily tasks and coordinated with subcontractors to ensure project milestones were met.• Documentation and Reporting: Assisted in creating project documentation and reports, ensuring accurate record-keeping and communication.• Implemented and improved project management processes to enhance efficiency and productivity.

Edmonton, Canada Area

•Supervised a team of 3 engineers responsible for the design of 4 pump stations, ensuring adherence to safety procedures and maintenance of high quality service standards expected by management. •Responsible for all aspects of design, including vendor equipment approval, transformer selection, cable management, lighting, PLC control, 3D modeling and construction support once designs have been issued. •Developed new as-build procedures used by 6 person team at the Shell Scot ford refinery, greatly increasing the efficiency of the team compared the previous procedures used by the company. •Coordinated work-share with colleagues in India, greatly reducing the cost of design while also utilizing their outside prospective to improve the quality of the projects. •Focused on delivering quality products, receiving client satisfaction surveys averaging 95% overall satisfaction upon completion of projects, resulting in repeat business with the same clients.

Edmonton, Canada Area

Developing cable tray systems including material selection, tray sizing, load considerations, and site layout.Designing lighting systems for both indoor and outdoor conditionsCalculating voltage drop and cable sizes for high and medium voltage systemsDrafting single line diagrams and MCC elevationsManaging a three-man team while while lead designer is on holidayPerforming load studies and creating load lists for MV and LV equipmentCoordinating with civil and mechanical departments on building layoutsCompleting QA/QC checks prior to inter-discipline squad check

Edmonton, Canada Area

Designing medium voltage MCCs and equipment layoutsProducing electrical single line diagramsCreating lighting layouts, cable/load schedules, and grounding layoutsReviewing and updated P&ID’sDrafting designs into AutoCADPreparing MTF engineering reports for man-hours and cost summaries

Edmonton, Canada Area

Updating In Tools data sheets with engineering field mark-upsVerifying that field mark-ups are accurate and fall within the project’s scope of workUpdating work practices/procedures to more efficiently accommodate new projectsRepositioning wiring diagrams for the senior design engineersObtaining a working knowledge of instrumentation and its application to engineeringDeveloping status reports for the UE-1 As Building project