Formerly Password Boss & AutoElevate, CyberFOX launched in June 2022 as a global cybersecurity solutions provider focused on identity access management (IAM) for managed service providers (MSPs). Its two flagship products – Password Boss for password management and AutoElevate for privilege access management – supply two critical elements of a comprehensive IAM security strategy. This ability to monitor, manage and mitigate risks by controlling user access to critical information ensures MSPs are able to tighten security defenses for themselves and their customers. Built for the unique needs of today’s MSPs and their customers, CyberFOX solutions simplify and improve the end user experience by providing affordable, practicable security. To learn more about how CyberFOX helps protect MSPs and businesses in more than 175 countries, visit www.cyberfox.com.

- Effectively using tools to communicate with business customers via phone, email, screen share and/or other technology.- Transitioning accounts to the correct Wayfair Professional program by collecting key customer data points and making real-time informed decisions.- Monitored and routinely checked activity against close ratio to develop better time to market.- Educating customers on Wayfair Professional values as well as vertical specific program benefits.- Conducting genuine conversations to uncover the full scale & scope of accounts as well as determining future account potential.- Identified, and developed a strong pipeline of qualified prospects and helped transition them from prospect status to client status by effectively managing the sales process and client relationship.- Receiving new leads through a variety of sources and via phone and email outreach, better understanding the needs of client’s business without compromising short term / transactional revenue.

- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients’ privacy.- Collected and entered patient demographic and insurance data into computer database to establish patient’s medical record.- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients. - Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.- Performed patient pre-admission, admission, transfer and discharge activities.- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.- Helped address client complaints through timely corrective actions and appropriate referrals.