• Resolved an average of 20 monthly service desk tickets efficiently, showcasing robust technical support proficiency.• Led the design and customization of database objects, aiding the seamless integration of tailored applications.• Collaborated closely with product owners and enterprise architects, ensuring the effective comprehension and fulfillment of project requirements.• Conducted comprehensive systems and data analysis employing various programming languages, such as SQL and Visual Basic.• Played a pivotal role in creating, modifying, and meticulously documenting database objects, stored procedures, user-defined functions, scripts, views, and packages.• Produced an array of reports, including Drill-Through, Linked, and sub-reports, effectively conveying crucial business insights to senior management with expertise in SSRS.

• Provided exceptional customer service through courteous greetings, merchandise location assistance, and product recommendations, enhancing sales and customer satisfaction.• Offered personalized service to enhance sales and customer satisfaction.• Managed restocking of the sales floor with current merchandise and ensured accurate signage for promotional events.• Actively promoted ongoing store promotions to customers, driving additional sales.• Assisted an average of 50 customers per shift.• Skillfully handled pricing, item scanning, discounts, and receipt printing during the checkout process.

• Assisted customers in identifying and resolving technical issues, ensuring the restoration of services and functionality.• Successfully resolved a wide range of technical issues across multiple systems and applications for customers and end-users in various time zones.• Efficiently managed support actions and requests using ticketing systems.• Handled over 50 customer calls per day, demonstrating a high level of technical support expertise.