Computer Hardware and Software support System setups, breakdowns and office moves Conference Room Services: Video conferencing, AV setups and take-downs PDA support with a focus on enterprise email delivery Telephone and voicemail systems support Tracking user support requests and system failures Escalating more complex issues to advanced support service teams, follow-up and communications to end user Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems Performing preventative and routine maintenance Procurement of miscellaneous technology supplies Coordinating with IT vendors Coordinating with other departments Recognizing and making recommendations to training where opportunities exist to address common support issues Communicate complex issues to shareholders and staff and be able to understand the technology needs of the office Incident management: monitoring ticket system to ensure tickets for the office are being dealt with in a timely manner and provide appropriate descriptions of problems and resolutions Coordinate and communicate any software releases and/or patches to the office Coordinate system maintenance windows with shared support service teams, local management and notifications of planned system outages Ensure an accurate inventory of technology equipment Ensure local technology practices comply with established firm standards and policies by working closely with other functional managers and Shared Services teams. Provide input during the IT budget planning cycle for the office and Shared Services Develop, motivate and serve as a leader for the office technology team Provide input regarding hiring, performance management and the performance review process for technology staff and other personnel matters as needed