Ryan "Df" Wolfrum Email & Phone Number

Boston, MA, US

Seattle, Washington, United States

Actively support the US customer base on technical issues via Zendesk, e-mail or phone.- Oversee Marco support operations and ensure service excellence across all technical support activities.- Handle data/reporting requests and ensure timely delivery of reports to stakeholders.- Lead the technical support team, providing direction and support to ensure.

- Provide customer and technical support for equipment service providers and end users- Work closely with the sales team to understand their needs and to implement their requests- Support sales demonstrations, installations and marketing events with logistics and site engineering to present a professional image to current and future customers- Liaison.

Greater Seattle Area

MAVAM is engineered to be the most forward thinking espresso machines on the planet. Very proudly manufactured in the United States of America. - Forecast machine build schedule and parts inventory levels with ERP- Develop and maintain parts pars, inventory and vendor relationships- R&D of new components for existing equipment as well as new projects.

Greater Seattle Area

- Oversaw parts department for field service team and retail operations- Built and instituted a cloud based inventory management system- Analyzed inventory turnover rate and reduced slow moving SKUs - Tested and added new items to inventory and managed EOQ- Sourced new vendors and developed long lasting vendor relationships

Greater Seattle Area

- Increased service department productivity 15% +/-- Mentored technicians to increase technical proficiency and customer service standards- Worked as a liaison between the Service and Sales departments to facilitate smooth equipment sales and installations- Project manager and team leader for machine rebuilds and refurbishments- Provided tech support for.

Olympia, WA

- Specialized in equipment troubleshooting and parts assistance via phone and web inquiries- - Lead contact for wholesale parts customers- Assist in business development- sales and new offerings- Procure parts from new and existing vendors- Create content for website specific to parts descriptions, documents and diagrams- Proof and edit web content to.