Ryan Dietrich Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

• Manages the relationships of current and prospective customers• Helps manage customer support inbox via HelpScout• Assists clients with onboarding and integrations• On-going success projects: - client retention - email campaigns - account optimization - conversion copywriting

• Experience with ePHI and HIPAA-compliance• Partnered closely with patients to resolve challenges with care and general information• Owned the relationships with the patients in the consumer practice (and online via app)• Weekly and monthly reporting and analysis of patient experiences for external stakeholders• Served as the patient's main stakeholder to create change in processes and smoother user experience• Helped facilitate cross-functional team discussions with the patient operations/clinicians/medical associates/marketing/product/implementation teams

• Managed customer service and public inquiries• Increased sales and acquired new stores within my territory• Redesigned company website and performed web maintenance• Handled warehouse logistics and inventory with the company owner• Wrote all the web copy for the company website and product descriptions• Supported fundraising efforts through the company for outside organizations

• Managed social media platforms for 7 clients• Created graphics and advertisements for client campaigns• Compiled data and reports for clients via Google Analytics• Achieved a 25% or more increase in all clients' social media presence• Authored and scheduled original emails, blogs, and web content for clients• Managed data and physical aspects of the direct mail marketing department

• Facilitated in-house calls to the restaurant• Boosted catering sales to local businesses by 30%• Spearheaded events for Monroeville and Pittsburgh market • Directed & created social media campaigns from start to finish

Bachelor Of Science - Bs, Professional Studies: Journalism

Activities and Societies: Pi Kappa Alpha Fraternity

Minor, History