Ryan Dikecoglu Email & Phone Number

Bournemouth, United Kingdom

Support for Project Managers, ensuring correct process and standards are adhered to. Interpreting portfolio data to create Exec level reporting and project roadmaps.Working with the Portfolio Manager on planning pipeline projects and their priority at portfolio level.Completing regular detailed health checks on projects. Managing portfolio governance including RAID log monitoring, project status tracking & financial management.Coordination and administration of supplier purchase orders ensuring invoices are paid in a timely manner.Resource supply and demand tracking including reporting, chairing meetings and ensuring of escalation where appropriate.Quality assurance of resource timesheets within Planview and making sure time is applied correctly against monthly financials.Leading and supporting various governance meetings (Steering Groups, Portfolio Change Board Meetings). Produced comprehensive change approval board and steering group packs to ensure informed decision makingProduction of weekly Project Governance Monitoring Reports, covering key governance areas (Risk, Financial Management, Schedule and Effort).General SharePoint administration.

Headed up the Small Change team, coordinating and delivering smaller Group IT projects.Took the lead on various types of small changes, including implementing software, servers and databases.Chaired key weekly Triage meetings to agree priorities and to ensure stakeholder satisfaction.Coordinated all Group wide Facilities work requests, across a total 10 offices all over the UK.Chaired key weekly Triage meetings to agree priorities and to ensure stakeholder satisfaction. Produced regular status reporting to communicate and manage expectations of key stakeholders. Identifying key risks, managing them to resolution or escalating them accordingly to Sponsors.Collating, defining and documenting business and technology requirements to ensure quality of delivery.Evaluated work completed by the delivery team and organising user acceptance testing where appropriateManager for Group change request system, maintaining all aspects of the system, front and back end data. Maintained cost centre and project information in the system to ensure projects are recharged correctly.Liaised with multifunctional teams to align portfolio and project management processes using Planview. Part of the team that successfully integrated SharePoint 2013 and Planview into the change community

Coordinated the delivery of general insurance (GI) change releases to deadline & best practices. Played a pivotal role as SME in project teams that developed and delivered key IT systems projects. Technical reference point for business checkout on IT projects, leading commission testing for large releases.Engaged with PMs, business analysts, senior management and IT developers to ensure timely deliverables. Involved in operations across the full project lifecycle from requirements gathering to post-implementation.Proved highly knowledgeable, offering technical/system support and advice across the General Insurance business.Used own initiative to identify/resolve multiple system and process issues to produce significant cost savings. Improved transparency of key customer communication documents by streamlining documentation processes. Identified a discrepancy in direct debit collections, escalating the issue to improve customer satisfaction/servicesEntrusted in delivering easily digestible bespoke processes to front line staff to counter potential system issues. Supported key system upgrades to improve customer service and operational efficiency.Singlehandedly organised working practices for payments department in line with market/product developments.Reviewed training materials and marketing campaigns, advising on improvements and strategic changes. Investigated cases using hands-on underwriting knowledge and delivered best possible practices & resolutions. Worked collaboratively with the business improvement team to optimise services and help achieve £4m savings.