Ryan Divito Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Leading the Digital Web Publishing team, responsible for managing digital operations, outsourced relationships, web analytics, tagging and online publishing.

Edinburgh, United Kingdom

Management of the content of Sainsbury's Bank Website which has over 18 million unique visits per annum.Working with key stakeholders from risk, marketing and products teams to ensure all content is up to date, optimised for sales, in line with our brand and fully compliant. Manage third party relationships to deliver quality solutions.Implement and test solutions and improvements to current web offering to improve the customer journey and improve conversion rates on all levels of… Show more Management of the content of Sainsbury's Bank Website which has over 18 million unique visits per annum.Working with key stakeholders from risk, marketing and products teams to ensure all content is up to date, optimised for sales, in line with our brand and fully compliant. Manage third party relationships to deliver quality solutions.Implement and test solutions and improvements to current web offering to improve the customer journey and improve conversion rates on all levels of online journey from index pages to application and online servicing channels.Carry out customer journey reviews to determine and implement opportunities for improvementMaintain governance reports to ensure all sites are within compliance dates.Maintaining security of 3rd party applications - ensuring all application have an up to day SSL certificate. Show less

Supporting commercial management, delivering against key commercial objectives by managing trade and delivering project based initiatives.Support the delivery of the Savings Commercial strategy, including acquisition and retention, balance targets, interest margins and all other appropriate KPIs.Optimisation of our savings products and processes for our customers .Analyse key competitor and market movements, generating insights and making recommendations where necessary to support… Show more Supporting commercial management, delivering against key commercial objectives by managing trade and delivering project based initiatives.Support the delivery of the Savings Commercial strategy, including acquisition and retention, balance targets, interest margins and all other appropriate KPIs.Optimisation of our savings products and processes for our customers .Analyse key competitor and market movements, generating insights and making recommendations where necessary to support the Savings commercial plan.Support in the delivery of new products to market .Optimising savings trade performance, P&L and customer experience (including pricing, risk, marketing, operations and distribution).Co-ordinate with IT/change, Operations and Marketing to ensure smooth delivery and high quality customer experience.Produce papers and updates as required to Products & Pricing Committee and any other relevant oversight bodies.Facilitate the monthly Commercial Management meeting ensuring arising issues are dealt with appropriately and ensure maximum effectiveness (including pack development, minutes and actions).Work in unison with Marketing and Digital teams to develop effective propositions and campaigns Review savings web conversions rates and identify where potential customers drop out the application process, working with closely Digital to develop improvements. Show less

Edinburgh, United Kingdom

Management of the content of Sainsbury's Bank Website which has over 18 million unique visits per annum.Working with key stakeholders from risk, marketing and products teams to ensure all content is up to date, optimised for sales, in line with our brand and fully compliant. Manage third party relationships to deliver quality solutions.Implement and test solutions and improvements to current web offering to improve the customer journey and improve conversion rates on all levels of… Show more Management of the content of Sainsbury's Bank Website which has over 18 million unique visits per annum.Working with key stakeholders from risk, marketing and products teams to ensure all content is up to date, optimised for sales, in line with our brand and fully compliant. Manage third party relationships to deliver quality solutions.Implement and test solutions and improvements to current web offering to improve the customer journey and improve conversion rates on all levels of online journey from index pages to application and online servicing channels.Carry out customer journey reviews to determine and implement opportunities for improvementMaintain governance reports to ensure all sites are within compliance dates.Maintaining security of 3rd party applications - ensuring all application have an up to day SSL certificate. Show less

Edinburgh, United Kingdom

Manage and deliver business projects, ensuring objective is obtained, compliance, delivery on time and budget. Communicate all project developments to key stakeholders and ensure commitment at each stage.Deliver accurate and sales driven content on the websites, working with relevant business areas to ensure timescales are met. Liaising with external and internal suppliers to ensure campaigns/projects are delivered on time, on brand and within budget Maintain a detailed knowledge of… Show more Manage and deliver business projects, ensuring objective is obtained, compliance, delivery on time and budget. Communicate all project developments to key stakeholders and ensure commitment at each stage.Deliver accurate and sales driven content on the websites, working with relevant business areas to ensure timescales are met. Liaising with external and internal suppliers to ensure campaigns/projects are delivered on time, on brand and within budget Maintain a detailed knowledge of marketing , products and project plans, along with an awareness of competitor activity, as well as keeping abreast of developments and new initiatives in own area of marketingManaging and coordinating the work requests for the Web Publishing Team through prioritisation of change requirementsImprove the customer experience and champion Accessibility and Usability for all websites, ensuring best practice is identified and implemented. Show less

Rosyth

Recommend and advise on all Intelligent Finance mortgage products & third party insurance products that met the individual needs of the customer in line with regulatory compliance.Secure sales by managing all advice cases for customers from application through to fulfilment and maintain ongoing relationships to proactively ensure long-term retention.Maintain and comply with the standards as defined by the Training & Competence scheme to ensure ongoing competence within the role.… Show more Recommend and advise on all Intelligent Finance mortgage products & third party insurance products that met the individual needs of the customer in line with regulatory compliance.Secure sales by managing all advice cases for customers from application through to fulfilment and maintain ongoing relationships to proactively ensure long-term retention.Maintain and comply with the standards as defined by the Training & Competence scheme to ensure ongoing competence within the role. Maintain full Intelligent Finance and 3rd Party product and process knowledge at all times to ensure customers receive accurate, up to date information and service at all times. Work within controls and guidelines that are in place and comply with all statutory, regulatory and compliance procedures. Work within a team environment and actively support other team members. Show less

Take escalated calls and deal with these effectively.Compose letters to customers explain my decision to customers with a resolution to their issue.Communicate with customers and employees professionally and in accordance with company procedures.Manage the performance of the team and enhance performance through providing regular coaching and feedback.Monitor calls in order to maintain a high level of customer satisfaction and ensure company procedures are adhered to.Through… Show more Take escalated calls and deal with these effectively.Compose letters to customers explain my decision to customers with a resolution to their issue.Communicate with customers and employees professionally and in accordance with company procedures.Manage the performance of the team and enhance performance through providing regular coaching and feedback.Monitor calls in order to maintain a high level of customer satisfaction and ensure company procedures are adhered to.Through monitoring calls feedback to staff on any missed opportunities to sell further products to customers.Conduct performance reviews and deliver staff appraisals. Show less