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Ryan Dockins is listed as Technical Support Specialist at NCDOT based in New Caledonia. AeroLeads shows a work email signal at field2base.com, phone signal with area code 919, and a matched LinkedIn profile for Ryan Dockins.
Ryan Dockins previously worked as Technical Support Specialist at Ncdot and Help Desk Specialist at Highwoods Properties. Ryan Dockins holds It In General from New Horizons.
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AeroLeads found 1 current-domain work email signal for Ryan Dockins. Compare company email patterns before reaching out.
Studied and working towards becoming IT certified at the New Horizons Computer Learning Center in Durham, NC. I have a lot of personal IT experience helping friend and family as well as some professional experience during my time at Skytanking where I took an IT role in repairing handhelds.I have a lot of experience in the labor field as well as with computers and a lot of which I know currently is self taught and practiced. I have managed projects such as putting on a local live musical event in my community during my high school years.Short Term Goal:- To set myself up for the professional IT world, become a part of a company that provides challenges as well as opportunities for growth and improvement. Long Term Goal: - Become an expert in the IT field to better provide the services, and know how for the company I work for.- Learn sound design and engineering.- Provide myself with a comfortable and exciting life.Specialties: Information Technology, Critical Thinking, Problem Solving, Creative Thinking, and Team Work.
Listed skills include Project Management, Microsoft Office, Customer Service, Teamwork, and 11 others.
A career timeline built from the work history available for this profile.
Raleigh-Durham, North Carolina Area
Provided customer support and service to North Carolina state employees Processed tickets with the SNOW ticketing system in accordance with DOT’s ITIL practices Performed troubleshooting steps and assisters users with 2016 Office products, the NCID website, Active Directory, STARS system, and Fueltacs Worked with and assisted on-site technicians when necessary to resolve issues
United States
• Worked with employee’s of the company in regards to technical support of various devices (Desktop, Laptop, Mobile, Printer, ect.)• Was apart of the Citrix Sharefile Software Implementation amongst other projects of which I provided support• Created instructional documentation such as How To’s, FAQ’s, DYI’s, and More• Dealt with the monitoring of the SaManage ticketing queue • Contributed to multiple Imaging and Software Installations for several divisions within the company… Show more • Worked with employee’s of the company in regards to technical support of various devices (Desktop, Laptop, Mobile, Printer, ect.)• Was apart of the Citrix Sharefile Software Implementation amongst other projects of which I provided support• Created instructional documentation such as How To’s, FAQ’s, DYI’s, and More• Dealt with the monitoring of the SaManage ticketing queue • Contributed to multiple Imaging and Software Installations for several divisions within the company. (OS’s 7 and 10)• Experience in permissions modifications with Active Directory Show less
101 J Morris Commons Lane, Suite 115 Morrisville, Nc 27560
I worked to help companies Implement F2B software so they can easily transmit data and digitize information. I gained valuable training experience by teaching clients how to properly utilize Field2Bases Form Digitization Software.Summation of Experience• Performed multiple task involving training/software implementation with Field2Base software and products• Have experience in dealing with Digital Forms software and form template creation• Created instructional… Show more I worked to help companies Implement F2B software so they can easily transmit data and digitize information. I gained valuable training experience by teaching clients how to properly utilize Field2Bases Form Digitization Software.Summation of Experience• Performed multiple task involving training/software implementation with Field2Base software and products• Have experience in dealing with Digital Forms software and form template creation• Created instructional documentation for many aspects and features that our company programs possessed• Provided limited support assistance as my primary function was setup and training with customers• Was involved in changes in company process and contributed to the company overall whenever possible• Worked with clients directly or through third party IT firms to complete setup process• Gained experience with Microsoft Dynamics CRM site. Show less
Provided Customer Service and plenty of experience in the Information Technology industry.Summation of Experience• Work with Anthem/Blue Cross Blue Shield employee’s helping them with level 1 troubleshooting issues.• Assisted with Microsoft programs, web applications, DOS style mainframes and several citrix web apps.• Have limited experience and control over active directory.• Acquired knowledge in regards to navigating/using the SNOW Ticketing system.
7200 Kit Creek Road, Morrisville, Nc, 27560
Worked at Cisco as a Technical Support Specialist for JP Morgan Chase.I was contracted by Apex Systems.
7200 Kit Creek Road, Morrisville, Nc
I worked as a MACD technician doing Voice Over IP for JP Morgan Chase under contract with Apex Systems. Donna Badin was my recruiter for this position during the period of time I worked with Cisco.It was a highly enjoyable position and taught me a lot. I received a very high level of knowledge and understanding as well as gained more enjoyment working within the field of IT.Summation of Experience• Provided tremendous customer service and support for JP Morgan Chase… Show more I worked as a MACD technician doing Voice Over IP for JP Morgan Chase under contract with Apex Systems. Donna Badin was my recruiter for this position during the period of time I worked with Cisco.It was a highly enjoyable position and taught me a lot. I received a very high level of knowledge and understanding as well as gained more enjoyment working within the field of IT.Summation of Experience• Provided tremendous customer service and support for JP Morgan Chase Company’s VoIP programming.• Programmed Cisco IP Phones such as the 7962 and 9971 models.• Coordinated scheduling and assitance for on-site Technicians and ordered Technicians.• Worked with windows based operating systems (Windows 7) and Citrix virtual desktops and apps.• Worked in call manager environment when programming phones for JPMC. Show less
I worked as a help desk technician and have been contracted under Frontier and Fairpoint while working for Telenetwork.
I fueled commercial airliners and had a secondary role as an IT specialist for the handhelds used to input fueling information.
I performed maintenance and care on the golf course greens, fairways, ranges, equipment and various other things.
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Ryan Dockins is listed as Technical Support Specialist at NCDOT.
AeroLeads has found 1 work email signal at @field2base.com for Ryan Dockins.
AeroLeads has found 2 phone signal(s) with area code 919 for Ryan Dockins.
Ryan Dockins is based in New Caledonia.
Ryan Dockins has worked for Ncdot, Highwoods Properties, Field2Base, Hcl Technologies, and Apex Systems.
You can use AeroLeads to view verified contact signals for Ryan Dockins, including work email, phone, and LinkedIn data when available.
Ryan Dockins holds It In General from New Horizons.
Ryan Dockins is listed with skills including Project Management, Microsoft Office, Customer Service, Teamwork, Time Management, Microsoft Word, Cisco Technologies, and Troubleshooting.
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