- Researched Extended Reality Solutions

Promoted in January 2024 to Senior Service Desk Consultant- Configured Apple and Windows laptops on MDM systems- Handled IT Department publicity and created a defacto standard for IT Alerts to the university- Worked over the summer to assist with new student orientation

Promoted in January of 2023 to Resident Advisor- Took on extra responsibilities as a Resident Advisor of the Honors Floor to plan one program a week- Administrated the housing system, StarRez, making semester updates, managing security permissions, and creating queries to the StarQL database- Looked after the mental health of residents and their health and safety- Worked over the summer to assist with summer housing

As a Service Desk Consultant at Bradley University since April 2023, I diagnose technical issues on laptops and various devices, provide phone and remote support, manage the SolarWinds ticketing system, and offer assistance through email, while also creating detailed documentation for common issues.

As an Assistant Resident Advisor at Bradley University, I autonomously managed a floor for several weeks, coordinated weekly programs to cultivate community among residents, implemented budget management strategies for optimal fund allocation, and contributed to weekly security coverage for resident safety.

- Created websites in multiple frameworks/languages- Contributed to open source GitHub repositories for various projects- Managed an 8 person development team, working toward creating a fully modular programming project- Learned new skills when required

At Firchau Construction, I served as a contractor from May 23, 2022, to August 17, 2022. During this period, my responsibilities included working on Trex deck construction and maintenance from 8 am to 4 pm. I demonstrated proficiency in designing decks using Menards Deck Builder and Simpson Strong-Tie deck planner. Moreover, I actively contributed to the company's promotional efforts by producing impactful video advertisements using Adobe Premiere Pro. In addition to my construction role, I played a key part in illustrating deck plans to aid customer visualization and facilitate the permit acquisition process. Furthermore, I utilized my language skills by interpreting Spanish for effective communication with my boss.

Every Wednesday, I dedicated my time from 3:30 to 9:00 to a diverse range of responsibilities. This encompassed tasks such as managing movie sessions, executing mass paper duplication, labeling documents, and organizing them systematically. My role extended to timely door unlocking and locking, playing a crucial part in maintaining the safety and security of the campus environment. Additionally, I actively contributed to the operational efficiency of the educational program by assembling copies of materials for grade-level leads, facilitating their seamless planning for the upcoming week. Moreover, I collaborated closely with grade-level leads, ensuring the smooth execution of their technology-related requirements, including video and slideshow presentations. My multifaceted role involved receiving individuals during class times, emphasizing the importance of maintaining a secure and structured campus environment.

Monday through Thursday, from 8:30 to 5:00, I worked with children in 5th and 6th grade, serving as their counselor. In this role, I managed the students throughout the day, administering first aid when necessary, and providing assistance in teaching to support the instructors. I also procured games for the children, ensuring their hydration and fostering an environment where they respected each other and other staff members.