Ryan Dolan Email & Phone Number

Established in 1999. At Plumbworld, we specialise in all things bathroom, kitchen and heating. We’re passionate about sourcing the very best products across the bathroom, kitchen and heating sectors.Role consists of taking inbound and making outbound calls, having conversations via live chat and managing tickets. We service new and existing retail customers, both in trade and consumer - with the focus of converting calls into sales either direct on the phone or via emailed quotation; all the while whilst providing a high level of customer service. Dealing with queries, both general and specific to our product offering, relaying the information or if needed, liaising with the supplier to find out the information. Actively engaging with customers who have outstanding baskets to see if we can provide assistance. Working to a team target, working effectively to ensure all calls, live chats and tickets are dealt with in a helpful, conscientious and timely manner.

Burnley, England, United Kingdom

Working within the Mobile team, managing accounts’ needs and requirements on a day to day basis,providing a quality service to build a relationship with the account and make Exertis their distributor ofchoice. Role involves making outbound calls, receiving inbound calls and sending emails to SMBs, mostof which were lapsed or typically low spend, focusing on presenting them with mobile solutions witha view to growing the account (understanding churn and how we can increase spend). Using probingquestions to fact find, match products to the need of their customer or suggest alternatives if not stocked/obsolete. Liaising with vendors to explore large volume opportunities and arrange demonstrations.Negotiating price and managing expectations where applicable. Building credit cases to increase creditlimits. Attending vendor training sessions and spotlighting products on calls to accounts. Making a dayplan and setting objectives. Managing KPIs. Adhering to competition law and being an advocate for valuesbased selling.

Manchester, England, United Kingdom

Primarily working on a dialler taking inbound and making outbound calls to a variety of new and existingPrivate Medical Insurance customers with the focus of generating sales whilst providing a high level ofservice through active listening, objection handling and closing. Role includes using effective questioningto fact find and probe into interest in product, eligibility and data protection checks, managing customerexpectations and guiding them to make an informed choice. making sure all calls are FCA/PRA compliant.Building and managing pipeline to increase conversion.Vast knowledge of Bupa’s policies and practices. Achieving and exceeding targets. Managing own KPIs.

United Kingdom

Recruiting within the Technology sector, specialising in PHP Developers across junior, midweight andsenior levels. Role involves managing recruitment processes within a KPI environment. Resourcingcandidates both new and known, through referrals, job adverts, headhunting. Meeting candidates face to face. Attending networking events. Establishing skills, experience and motivations. Offeringadvice and managing expectations based on the market throughout. Prepare candidate for interview.Obtain feedback from candidate/client. Secure verbal offer/acceptance. Maintain communication afterplacement. Gaining leads through candidate calling. Reaffirm candidate expectations at each stage toreduce dropout rates. Attend client meetings; take job brief, probe around experience, skills, cultural fitand process, whilst consulting on the market in relation to answers.

Specialising within the White Collar construction sector. Role involves managing recruitment lifecyclewithin a targeted environment. Canvassing new and existing clients. Qualifying jobs using open, probingquestions. Resourcing candidates both new and known, qualifying candidate's motive, backgroundand expectations. Selling in the benefits of candidate/client that match respective criteria. Scheduleinterviews. Prepare candidate via interview expectations and company profiles. Obtain feedback fromcandidate/client. Secure verbal offer/acceptance. Manage client/candidate through the aftercare rebateperiod. Secure leads through pillaging techniques. Using closing techniques throughout to manage eachstage of the process in a smooth, efficient manner.

Broadheath, Altrincham

Using a dialler based system, contacting existing customers on a B2C campaign. Using active listening and effective questioning to identify sales opportunities whilst promoting added value services.Role is targeted on Client Value Metrics (Sales per Head, Avg Revenue, Product Mix) and Key Performance Indictors (talk time, pause time, productive time).