Ryan Downing

Ryan Downing Email and Phone Number

Director of Professional Services @ Infios
Glendale, AZ, US
Ryan Downing's Location
Glendale, Arizona, United States, United States
Ryan Downing's Contact Details

Ryan Downing work email

Ryan Downing personal email

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About Ryan Downing

Experienced Supply Chain Director with a demonstrated history of working in the computer software industry. Skilled in Business Process, Customer Relationship Management (CRM), Databases, Management, and Software as a Service (SaaS). Strong consulting professional with a Bachelor of Applied Science (BASc) focused in Computer and Information Sciences and Support Services from Arizona State University.

Ryan Downing's Current Company Details
Infios

Infios

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Director of Professional Services
Glendale, AZ, US
Website:
infios.com
Employees:
1506
Ryan Downing Work Experience Details
  • Infios
    Director Of Professional Services
    Infios
    Glendale, Az, Us
  • Körber Supply Chain Software
    Director Of Professional Services
    Körber Supply Chain Software Jan 2023 - Present
    Bad Nauheim , De
  • Spring Global
    Director Of Sales Operations & Engineering
    Spring Global Aug 2021 - Dec 2022
    Denver, Colorado, Us
    -Established environment of accountability for sales team that led to pipeline growth -Eliminated redundant support systems from previous regime saving company money-Developed standardized demo environment and script, decreasing prep time for prospect-tailored demos to 1 hour-Sales liaison for development of strategic roadmap
  • Afs Technologies, Inc.
    Senior Director Of Delivery Services
    Afs Technologies, Inc. Oct 2020 - Aug 2021
    Tampa, Fl, Us
    -Oversaw international team of 24 business consultants and project managers spanning three continents and six countries-Was responsible for delivery services program for 15 product lines-Led implementation program for tier 1 accounts including Nestle, Mars and Pepsi-Transformed and expanded the global operations group by integrating delivery services teams from different business units, which collectively crossed $24M in revenue for first time -Increased revenue of underperforming business unit by 60% by increasing employee engagement and billable utilization -Maintained division P&L statement and presented results monthly to CEO-Expanded delivery services team into Latin America -Increased diversity of minority and women members of team by 30%
  • Afs Technologies, Inc.
    Erp Marketing Manager
    Afs Technologies, Inc. Jan 2019 - Oct 2020
    Tampa, Fl, Us
    -Coordinated team that plans and executes ERP marketing strategy-Directly involved in sales team cycles that exceeded quotas for 3 consecutive years-Built customer reference list to 30 customers (more new customers on list than previous 3 years combined)-Authored 10 case studies and scripted 5 video testimonials from happy implementation customers in the first quarter of role
  • Afs Technologies, Inc.
    Director Of Supply Chain Management Professional Services
    Afs Technologies, Inc. Oct 2017 - Oct 2020
    Tampa, Fl, Us
    -Oversaw professional services department (10 direct reports)-Directed team to closing out a record number of accounts (40% increase from previous high)-Received SDCE Award for top 100 supply chain projects of 2018 for an ERP implementation project and 2019 award for a WMS implementation project-Won company “Process Breakthrough Award” for outstanding achievement in continuous process improvement-Reduced cost of ERP and WMS implementations by 15% through better management and more efficient processes-Saw decrease in staff attrition from 44% to 0% from previous year prior to taking over role-Developed scorecarding system that increased team billable utilization from 50% to 75% -Recorded fastest ERP implementation (3½ months) and WMS implementation (3 months) in company history
  • Afs Technologies, Inc.
    Warehouse Management System Implementation Team Manager
    Afs Technologies, Inc. Jan 2015 - Oct 2017
    Tampa, Fl, Us
    -Directed warehouse management software implementation team (3 direct reports)-Reduced average time to implement WMS software from 18 months to 10 months-Saw increase of billable utilization by 33% over prior fiscal year of my direct reports-Set company record for number of WMS go lives in FY2015
  • Afs Technologies, Inc.
    Senior Project Manager
    Afs Technologies, Inc. Feb 2013 - Jan 2015
    Tampa, Fl, Us
    -Simultaneously managed multiple, complex software implementation projects involving integration with several different software packages with project budgets in $250k-$500k range-Managed implementations over a variety of software platforms including warehouse management software (WMS), enterprise resource planning (ERP), order management systems (OMS), web based ordering and business intelligence (BI)
  • Aderant
    Project Manager
    Aderant Apr 2012 - Feb 2013
    Atlanta, Ga, Us
    -Created project management implementation methodology and related documents to be used by all project managers-Worked closely with director and VP of services at Aderant to implement processes used to migrate Omega clients to the Aderant Total Office solution
  • Omega Legal Systems, Inc.
    Project Manager
    Omega Legal Systems, Inc. Jan 2008 - Apr 2012
    -Was top performing project manager at company based on number of accounts taken live and overall billable utilization-Became personally responsible for at risk accounts and making them referenceable
  • Omega Legal Systems, Inc.
    Lead Trainer
    Omega Legal Systems, Inc. Jan 2005 - Dec 2007
    -Revamped training programs by adding recorded sessions which reduced time needed by support department to answer common questions-Created and presented content for special topic webinars which brought in additional revenue and received very high user satisfaction results-Broadened online training catalog by 20%-Successfully launched onsite training and consulting program
  • Omega Legal Systems, Inc.
    Support Specialist
    Omega Legal Systems, Inc. Mar 2004 - Jan 2005
    -Utilized expert level skills on software to consult with clients on variety of needs-Became company SME of a variety of modules within Omega software solution

Ryan Downing Skills

Software Project Management Leadership Business Analysis Enterprise Resource Planning Project Management Erp Integration Enterprise Software Business Process Improvement Management Business Intelligence Microsoft Sql Server Requirements Analysis Databases Microsoft Office Saas Business Process Software Development Sql Process Improvement Agile Methodologies Sharepoint Crm Scrum Sdlc Warehouse Management

Ryan Downing Education Details

  • Arizona State University
    Arizona State University
    Computer And Information Sciences And Support Services

Frequently Asked Questions about Ryan Downing

What company does Ryan Downing work for?

Ryan Downing works for Infios

What is Ryan Downing's role at the current company?

Ryan Downing's current role is Director of Professional Services.

What is Ryan Downing's email address?

Ryan Downing's email address is ry****@****hoo.com

What is Ryan Downing's direct phone number?

Ryan Downing's direct phone number is (877) 821*****

What schools did Ryan Downing attend?

Ryan Downing attended Arizona State University.

What skills is Ryan Downing known for?

Ryan Downing has skills like Software Project Management, Leadership, Business Analysis, Enterprise Resource Planning, Project Management, Erp, Integration, Enterprise Software, Business Process Improvement, Management, Business Intelligence, Microsoft Sql Server.

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