-Established environment of accountability for sales team that led to pipeline growth -Eliminated redundant support systems from previous regime saving company money-Developed standardized demo environment and script, decreasing prep time for prospect-tailored demos to 1 hour-Sales liaison for development of strategic roadmap

-Oversaw international team of 24 business consultants and project managers spanning three continents and six countries-Was responsible for delivery services program for 15 product lines-Led implementation program for tier 1 accounts including Nestle, Mars and Pepsi-Transformed and expanded the global operations group by integrating delivery services teams from different business units, which collectively crossed $24M in revenue for first time -Increased revenue of underperforming business unit by 60% by increasing employee engagement and billable utilization -Maintained division P&L statement and presented results monthly to CEO-Expanded delivery services team into Latin America -Increased diversity of minority and women members of team by 30%

-Coordinated team that plans and executes ERP marketing strategy-Directly involved in sales team cycles that exceeded quotas for 3 consecutive years-Built customer reference list to 30 customers (more new customers on list than previous 3 years combined)-Authored 10 case studies and scripted 5 video testimonials from happy implementation customers in the first quarter of role

-Oversaw professional services department (10 direct reports)-Directed team to closing out a record number of accounts (40% increase from previous high)-Received SDCE Award for top 100 supply chain projects of 2018 for an ERP implementation project and 2019 award for a WMS implementation project-Won company “Process Breakthrough Award” for outstanding achievement in continuous process improvement-Reduced cost of ERP and WMS implementations by 15% through better management and more efficient processes-Saw decrease in staff attrition from 44% to 0% from previous year prior to taking over role-Developed scorecarding system that increased team billable utilization from 50% to 75% -Recorded fastest ERP implementation (3½ months) and WMS implementation (3 months) in company history

-Directed warehouse management software implementation team (3 direct reports)-Reduced average time to implement WMS software from 18 months to 10 months-Saw increase of billable utilization by 33% over prior fiscal year of my direct reports-Set company record for number of WMS go lives in FY2015

-Simultaneously managed multiple, complex software implementation projects involving integration with several different software packages with project budgets in $250k-$500k range-Managed implementations over a variety of software platforms including warehouse management software (WMS), enterprise resource planning (ERP), order management systems (OMS), web based ordering and business intelligence (BI)

-Created project management implementation methodology and related documents to be used by all project managers-Worked closely with director and VP of services at Aderant to implement processes used to migrate Omega clients to the Aderant Total Office solution

-Was top performing project manager at company based on number of accounts taken live and overall billable utilization-Became personally responsible for at risk accounts and making them referenceable

-Revamped training programs by adding recorded sessions which reduced time needed by support department to answer common questions-Created and presented content for special topic webinars which brought in additional revenue and received very high user satisfaction results-Broadened online training catalog by 20%-Successfully launched onsite training and consulting program

-Utilized expert level skills on software to consult with clients on variety of needs-Became company SME of a variety of modules within Omega software solution