Ryan Drown Email & Phone Number

Humble, TX, US

Sheldon, Texas

-Promoted with same job responsibilities.-Along with taking more of admin role in the department.

Sheldon, Texas

-Setup and managed Classlink, managing all aspects: ClassLink, Rostering, and Onesync-Setup and managed account account creations with Onesync, Active Directory, Google, Azure, and Office 365-Managed network security with the Netscout Arbor Edge Defense, a DDOS appliance, and the PaloAlto firewall-Managed the LightSpeed content filter-Managed the door.

Houston, Texas Area

-Use KACE systems management tool, along with an SLA, to track, resolve, and close incident tickets-Follow steps and procedures to correctly send in repairs and receive parts and deliveries-Maintain monthly inventory using WASP inventory system-Assist in rollouts of new technology hardware, software, and systems-Maintain and balance technology needs and.

Dripping Springs, TX

· Prioritize and complete service tickets in a timely and complete manner, while documenting solutions· Troubleshoot any and all technology problems· Travel to all campus and facility buildings, including travel to vendors to test and evaluate new technology· Manage projects from start to finish; collaboratively and independently· Ownership of copy machine.

Austin, Texas Area

· Formatted and updated computers in order to meet required industry standards· Managed a scheduled help desk, completed work tickets through Track-It, and solved problems through the instant remote session program, Bomgar· Assisted users with technology issues and difficulties that occurred daily· Responsible for implementing on-site technology projects.

Silsbee, TX

· Installed and repaired Cat6 structured cabling· Assisted in the installation of IP security cameras · Assisted with the implementation of asset tracking and inventory information systems· Inventoried technology for entire district, ranging from computer station to smart boards and projectors· Imaged, refreshed, and reimaged computers using the Fog system.