Ryan Drown Email & Phone Number

Humble, Tx, Us

Sheldon, Texas

-Promoted with same job responsibilities.-Along with taking more of admin role in the department.

Sheldon, Texas

-Setup and managed Classlink, managing all aspects: ClassLink, Rostering, and Onesync-Setup and managed account account creations with Onesync, Active Directory, Google, Azure, and Office 365-Managed network security with the Netscout Arbor Edge Defense, a DDOS appliance, and the PaloAlto firewall-Managed the LightSpeed content filter-Managed the door access system with S2 Netbox, securing entry into district buildings, assigning badges and access levels, and timed access during events and school start times-Assisted with antivirus management with Cortex XDR and Bitdefender-Assisted with managing VMware and servers-Worked alongside the Network Manager to configure, replace, troubleshoot, and manager our switches, cores, and wireless access points-Setup and assisted with Incident IQ, a ticketing service-Provided higher tier support for technology staff and district staff-Worked with vendors in setting up and troubleshooting any issue that may have arised

Houston, Texas Area

-Use KACE systems management tool, along with an SLA, to track, resolve, and close incident tickets-Follow steps and procedures to correctly send in repairs and receive parts and deliveries-Maintain monthly inventory using WASP inventory system-Assist in rollouts of new technology hardware, software, and systems-Maintain and balance technology needs and KACE tickets at multiple campuses-Support a multitude of devices: Dell laptops, chromebooks, ipads, smartboards, cellphones, VOIP phones-Operated help desk phone to support district personnel and staff after hours-Assist in testing and preparing computer for different state level assessments

Dripping Springs, Tx

· Prioritize and complete service tickets in a timely and complete manner, while documenting solutions· Troubleshoot any and all technology problems· Travel to all campus and facility buildings, including travel to vendors to test and evaluate new technology· Manage projects from start to finish; collaboratively and independently· Ownership of copy machine software and machine functionality, making sure all users are able to use and access the full functionality of the copiers. Also responsible for testing of new copiers and software· Maintain print servers supporting copiers and printers networked to Mac and PC systems· Assist in upholding support documentation and instruction documents for all to understand and complete tasks related to technology· Have outstanding rapport and clear, concise communication with staff, co workers, and users· Support, maintain, and continually update an inventory of close to 8000 Macs, PCs, iPads, Chromebooks, Projectors, and Printers· Took over the project to completely complete and fix the inventory systems · Assist in preparations for testing and overseeing testing · Served on hiring committee for multiple technology support positions

Austin, Texas Area

· Formatted and updated computers in order to meet required industry standards· Managed a scheduled help desk, completed work tickets through Track-It, and solved problems through the instant remote session program, Bomgar· Assisted users with technology issues and difficulties that occurred daily· Responsible for implementing on-site technology projects for the greater Southeast Texas and Louisiana regions.· Managed larger projects and solved issues independently and/or within a team via video conferencing· Resolved audit licensing issues by recovering necessary data, information, and licenses· Developed backup stations in the Emergency Communication Center consisting of VOIP phones, back up phones, computer station, radio console, and computer· Assisted in moving and wiring drops for a communication center· Installed and wired phones and cameras for a station, from the patch panel to the devices· Participated in daily and weekly meetings to insure consistency throughout the department

Silsbee, Tx

· Installed and repaired Cat6 structured cabling· Assisted in the installation of IP security cameras · Assisted with the implementation of asset tracking and inventory information systems· Inventoried technology for entire district, ranging from computer station to smart boards and projectors· Imaged, refreshed, and reimaged computers using the Fog system for computers with Windows 7· Installed computer stations with proper hardware including CPU, monitor, printer, and proper network connection· Managed multiple work orders to ensure satisfaction of end users· Kept updated documentation and spreadsheets to determine computer need and replacement