• Lead Lean Quality program on Quest 2: a) Measurable $1.12M savings achieved on Capex & 10%+ MVA cost reduction w/o sacrificing product quality. b) Propagate best practice and create universal Lean Quality strategy & criteria for future projects.• NPI (Proto to Ok2ship) quality management (PQP, incoming material quality, tooling qualification, PFMEA, in-line process quality control, AOI/AXI development, lean quality & test, fully packed product FAI) for Quest 3.• NPI (Proto to Ok2ship) quality management (PQP, incoming material quality, tooling qualification, cosmetic yield study & promotion, lean quality & test, customer experience test, out-going quality) for Quest 3s.• Undergoing secret epoch making AR product development…

In E+D group owning product quality management and manufacturing process improvement for HoloLens 2, Surface Studio 1 & 2, Surface Go 2 & 3, Surface Laptop Go, starting NPI thru entire product life.• Involve in NPI starting Proto for new products. Summarize factory/field issues and associated CAPA from predecessor for next generation lessons learn; conduct NUDD analysis to place mitigation plans; develop & implement PQP; define IQC & OBA sampling plan using OC curve, AQL & LTPD methodologies; lead IQC readiness to correlate inspection, measurement, test method with vendors; conduct GR&R to calibrate and optimize measurement capability; lead PFMEA review for CTQ quality controls; collect CTF DIMs data and analyze Cp/Cpk for DFx, Dev and ID to jointly finalize cosmetic Specs; generate manufacturing SIP; develop OBA test scenarios & procedures; lead out-going functional test and cosmetic inspection; monitor reliability test results; lead line qualification; hands on FPP FAI; detect and address HW & SW issues before mass production.• In sustaining phase, manage IQC/IPQC/OBA/FAI/ORT quality activities; monitor production line yield and VLRR; generate Quality Notice or Alert based on RPN and projected field exposure rate; manage quality excursions and triage quality bugs; review ECO & Deviation, investigate Cp/Cpk data and qualify control run; enhance test coverage; validate new OS and test script; work with cross-functional team to analyze failure, isolate root cause, deploy containment actions and make sure CAPA can be placed in timely manner.• Manage product quality in Repair & Refurbish production line, work with CSS team to collect and review field issues and customer complaints, closely track R&R OBA issues to bridge the gap between FATP and R&R production lines, with ultimate purpose to reduce field return rate.• Develop, establish and deploy Quality System, issue SOW, create QSP audit checklist across all T1 factories for ODM model products.

Quality Program Manager in PC GBU TCE&Q (Total Customer Experience & Quality) group responsible for product quality improvement, warranty cost reduction and service delivery improvement.• Based in ODM Wistron and Compal Kunshan factory for product quality management and manufacturing process improvement, including PQP creation, Cp/Cpk data review, yield rate improvement, line audit, IQC/IPQC/FAI/OBA/CQA/ORT management, field issues feedback, and CLCA e.g.• Lead HDD ARR Reduction program which is targeting all potential areas (Design, Service, Procurement, Manufacturing, Supplier) driving defects that affect Consumer and Commercial Notebook and Desktop Hard Disk Drive in WW regions.• Manage India HW (MB/HDD/Keyboard/Mouse/PSU) quality improvement project portfolio contributing to India AIR reduction. • Lead quality improvement program to improve Consumer/Commercial Notebook key commodities (MB/HDD/Display/Keyboard) ARR and benefit product AIR reduction.• Lead quality improvement program to investigate visual inspection and functional failure detection procedure to understand discrepancy in service logistic processes, get CID and NFF rate correlated between ASC (Authorized Service Center), OSSP (Out Sourced Service Provider) and ODM, with the final purpose of reducing MotherBoard CID and NFF rate.• Lead service delivery program to develop efficient field troubleshooting SOP for both Call Center and Service Center, establish performance tracking system with the purpose of driving frontend service compliance and reducing NFF rate for NB MB, Keyboard and Battery.

Early Warning Program Manager in PSG Desktop Global Business Unit.• Provide regular communications on the new features of NPI products.• Analyze service data on new releasing products to detect early field issues.• Initiate On-Demand Capture where applicable.• Generate early warning to drive immediate CAPA in placed in factory.• Ensure end to end quality processes are maintained.• Lead service delivery improvement project to work with ASC, 2LS, Logistics and 3LS team, optimize Field Issue Escalation and Failed Parts Capture Process for China Business Unit, with the purpose of reducing TAT for issue solving.

Product quality management for Apple 15'' & 17'' Unibody MBP, new 11'' & 13'' MBA.• Product Quality PlanFrom EVT phase, work with Apple PQE to draft PQP to make sure sufficient quality assurance activities in place in factory based on the issues seen in EFFA of former products, xVT build or PRD new features requested. • EFFA (Early Field Failure Analysis) ForumStarting product Ok2ship, host daily EFFA forum with Apple and Quanta core team to discuss early field issues and immediate CAs which can be deployed in factory. Lead team in Cupertino twice for onsite EFFA activities.• TWR (Total Warranty Repair) ImprovementLead factory team (PD/EE/PE/SQE/QA) to get TWR improved continuously. The TWR of 15'' & 17'' MBP keep down trend significantly from 12.1% to 7.8%, which breaks the record in Apple MBP series. The new 11'' & 13'' MBA meet 6.7%, which sets a new record across all Apple previous portable products.• Factory AuditAudit SMT, FATP, IQC and FQA areas on regular basis, for the findings to work with PE and QA team for CAPA.• SMT & FATP Yield ImprovementAccording to SMT & FATP daily yield report, factory weekly P-chart & SPC-chart, lead discussion with PE, SQE and QE to figure out potential problems, broaden test coverage to improve production yield continuously. • ORT ManagementCreate monthly ORT units'​ build matrix and testing waterfall based on different materials' performance for reliability test, identify the potential time-to-fail parts, drive CA in place, or as the lesson learn for next generations. • Design Feedback & Lessons LearnedCollect and categorize quality issues detected at both factory and field through entire product cycle, feedback classic issues to R&D to prevent replicable failure symptoms and improve quality for successor products.