Maintained and exceeded quality assurance in over 30 platforms, while coaching and assisting colleagues. Resolving internal and external discrepancies, by providing assistance tailored to the specific situation at hand.

Managing electronic banking systems including ATM's, personal customer accounts, overseeing transactions and customer inquiries. Working in an adaptive environment to provide a marginalized gain for my employer.

Assisted regional managers in building and maintaining customer and employee relationships. Evaluated productivity and provided direct solutions for customer and employee satisfaction.

Provided support to customers locked out of their University wide accounts, while showing proficiency in time management. Arrived at least five minutes early to ensure I could properly record the classes that were starting for the day.