Ryan Duckworth Email & Phone Number

United States

Seattle, Washington, United States

Collaborated with neighboring airport communities to address concerns by providing essential noise mitigation services, including managing Sound Insulation Projects for eligible homeowners. • Responded to community concerns about daily aircraft operations, flight patterns, noise abatement procedures, and Federal Aviation Administration (FAA) rules and regulations. • Proficient in using ArcGIS to create informative maps that display critical information such as the Noise Remedy Boundary line, flight paths, and North/South Flow arrival/Departure procedures to educate and inform the community. • Managed the timely execution and accuracy of the Sound Insulation project supported by the Port of Seattle and the FAA and collaborated with project managers, stakeholders, Central Procurement Office, and airlines to address and resolve noise issues.• Assisted the Project Management Group in developing contracts and service directives for noise programs, including coordinating the selection of committees to evaluate proposals and vendors for services. • Conducted thorough document reviews to ensure the accuracy and completeness of key project elements, including homeowners program applications, avigation easement filing, mortgage subordination agreements, homeowners' work acceptance, and architects' drawings and scope of work. • Conducted thorough reviews of architectural drawings for apartments and single-family designs, with a focus on mechanical and window specifications, ensuring compliance with relevant building codes and regulations.

Seattle, Washington, United States

Managed Alaska Airlines and Horizon Air’s drug and alcohol testing procedures, ensuring compliance with federal regulations, state laws, and the companies' own Drug and Alcohol Policies. • Conducted drug tests and alcohol collections in compliance with DOT rule 49 CFR part 40 regulations, ensuring adherence to federal requirements. • Provided expert guidance to frontline leaders on drug and alcohol testing procedures, including post-accident, reasonable suspicion/cause determination, and documentation, while upholding compliance with federal regulations and company policies. • Collaborated with the onboarding department to optimize the background check and drug testing processes for new hires, achieving a 30% increase in daily processing rate through streamlined procedures.

Seattle, Washington

Ensured safe and efficient aircraft movement on a daily basis, following regulatory standards set by FAA, ICAO, and IATA. Collaborated with senior management and executives to identify opportunities for process improvement and strategic planning. • Selected to participate in a highly competitive two-year rotational program designed to build leadership and communication skills while developing business acumen and experience over three eight-month assignments.• Spearheaded the standardization of Delta’s local security and emergency plan to meet airport authority and vendor requirements, delivering a program effectiveness improvement of over 70%.• Led a successful company culture initiative, collaborating with the coordination center and panel team to understand employee needs, achieving a 25% increase in employee satisfaction rate. • Conducted a thorough needs assessment to create and execute a leadership development, coaching, and mentorship program.

Seattle, Washington

Spearheaded a high-performing team dedicated to delivering exceptional customer service as the primary contact for Delta Air Lines at ticketing, check-in kiosks, and gates. • Demonstrated exceptional customer success and interpersonal skills, serving as the primary escalation point for resolving complex customer complaints and challenges.• Led the development of a customer-focused product strategy initiative in collaboration with internal and external business analysts, resulting in a significant Net Promotor Score improvement of over 20%.• Successfully implemented a safety Best- Practices program, which reduced workplace injury rates by over 30% within a year while rolling it out to over 100 employees.• Utilized analytical expertise to manage staffing requirements, effectively identifying and resolving schedule variances, reducing staffing deficiencies by over 20%.

Seattle, Washington

Provided exceptional customer service and support to Delta Air Lines passengers, assisting with check-in, ticketing, and addressing inquiries while maintaining comprehensive knowledge of airport security procedures and systems. • Developed a mentorship booklet to accelerate the onboarding process of new team members and decrease training time from six to four weeks while highlighting critical learning aspects. • Acquired expertise in global airport systems and processes, including FAA and DOT regulations and domestic and international flight standards.• Launched the initiation of a Voluntary Protection Program that enabled Jacksonville Delta Station to achieve OSHA Start Site Status. • Promoted to Passenger Services Supervisor based on outstanding customer success, proven leadership skills, and excellent performance as an Agent.

Master Of Science - Ms, Project Management

Bachelor Of Applied Science (B.A.Sc.), Aviation Business Administration

High School Diploma