Ryan Duddy Email & Phone Number

Gambrills, Md, Us

• Technical and operational subject matter expert (SME) for a product line• Leads high priority projects across multiple government agencies, providing rapid technical and operational support to customers• Developed best practices standard operating procedures (SOPs) documentation for support of systems and how to perform troubleshooting of common issues used across multiple teams• Trained team members in proper procedures to technical solutions to ensure sustainability of systems• Led weekly collaboration and coordination meetings with customers to discuss ongoing and future efforts• Performs risk assessments of new projects utilizing organizational tools• Provides timely and meaningful metrics to managers to measure success• Tests and operates commercial technology for use in government systems• Performed Tier 1 support of enterprise dataflow systems

Network Systems Engineer September 2011 - September 2014• Tested and deployed network security boundaries consisting of switches, VPN appliances, and firewalls• Provided tier 1 support with customers regarding a variety of troubleshooting needs• Troubleshot networking and firewall issues with customers• Enforced network security best practices in implementation of firewall systems• Gathered purchasing requirements from customers , approve/disapprove requests based off enterprise standards and directives• Managed Cisco ACS accounts across multiple networks• Updated and manage ticketing using Remedy and SM7/SM9

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Industrial Engineering