Ryan Duffy Email & Phone Number

Toronto, Ontario, Canada

Richmond Hill, Ontario, Canada

Toronto, Ontario / Remote

The Lean team works with other ministries and organizations in the Ontario Public Service to offer simpler, faster, and better services for people and businesses in Ontario. As a member of the team, my responsibilities included a support role for a process improvement project, a lead role in the creation of a process improvement resource that will be distributed across the public service, and managing the primary communications for our team's training, clinics, newsletter, and intranet page. In addition, I volunteered as an assistant for the OPS Lean Guild, a community of practice that works to increase and expand the knowledge and awareness of lean process improvement across the public service. My assistant role evolved into an executive position where I would be responsible for procuring speakers, creating and organizing future events, as well as their promotion and coordination.

Toronto, Canada Area

Working this position for over three years at university, much of this job has moved passed the typical duties and has evolved to include maintaining relationships with the regulars and establishing fresh ones with the newcomers.-Create welcoming atmosphere where students and members can feel comfortable and safe.-Strong interpersonal skills developed through customer service.-Organize and communicate any information pertaining to the facilities, programs, classes, etc. to members and students.

Toronto, Ontario

CST Consultants is an RESP provider and my responsibility was to guide, answer and explain, and inform clients of any relevant policies or information they required with regards to the beneficiary’s RESP and education. Primarily working on the phone as a point-of-first-contact, I extensively developed my problem-solving and communication skills by working towards single call resolution. This required attentive listening to fully comprehend the problem and a good understanding of the policies and products to clearly educate and inform the customers of the various options available to them and the associated documents required for each.To effectively process the requests as they came in, inter-department communication and collaboration was key for the quick and successful disbursement of funds, and ultimately single call resolution.

Toronto, Canada

Playing hockey competitively throughout my childhood and adolescence, I then transferred my passion, knowledge, and experience into a role as an instructor.-Communicate with and teach skaters and players varying in age from 5-50-Plan, organize, and execute lesson plans for individuals and practices for teams-Coordinate with other instructors to effectively manage the lesson or practice-Create specific exercises to establish and develop a desired skill

Montreal, Canada

For three summers, my partner and I operated our own painting business. We decided to register and create our own company after working for a student-franchise the previous summer. In this role, our obligations included, but were not limited to:-Register, file, and update annual company records and reports with the Registraire des entreprises-Create a company website, and update and display our portfolio of completed works-Create and distribute advertising materials to acquire jobs and referrals-Day-to-day management of operations, coordinating between clients, employees, suppliers, etc., planning and organizing work schedules to ensure all deadlines were met without compromise

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, Co-Op Program

Activities and Societies: Tri-Mentoring Mentor, Recreation & Athletics Staff

Business/Commerce, General

Activities and Societies: Dean’s List, Varsity Hockey

Education record

Activities and Societies: Honour’s, Walk-a-thon Committee, Christian Service Program Medal