Ryan Duncan Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

ChowNow is an online food ordering platform dedicated to helping local restaurants thrive. As a support representative, I serve this mission by helping our restaurant clients and their customers overcome a variety of potential problems and providing them with the smoothest experience possible. The role requires strong communication skills, the ability to creatively problem-solve, knowledge of a wide array of protocols and processes, and expertise with a number of platforms, most notably SalesForce.

Los Angeles, California, United States

In this position, I was responsible for monitoring rides for this rideshare company in real-time, addressing any issues that might arise, and handling concerns from riders, customers, and drivers. This position elevated the quality of both safety and customer experience and, thus, required a wide array of skills, including quick thinking and problem solving, high caliber customer service, clear communication, knowledge of multiple apps and platforms, and effective multitasking.

Los Angeles Metropolitan Area

This startup helps families by taking professional-grade photos of their children's artwork and compiling it into eye-catching online galleries, books, and framed pieces. My position as a photographer required me to think creatively and use my artistic eye to capture the best images possible while also using time management skills to complete each order in a timely manner.

Burbank, California, United States

This was an outgoing call based telesales position in which I worked on the behalf of several high- profile West Coast theaters and orchestras, most notably The Geffen Playhouse, The Laguna Playhouse, and the San Diego Symphony. I sold subscriptions to patrons and fundraised on behalf of the arts organizations. The position required a high level of professionalism and positivity, the ability to think quickly in order to alleviate patron concerns and hesitations, a love and knowledge of theatre, and a ready grasp of sales tactics and methods.

Chicago, Illinois, United States

In this position, I facilitated the training of medical students by portraying the role of a patient and presenting a faculty defined clinical scenario with patient history and physical symptoms for teaching and assessment purposes. I attended training sessions, learned and memorized lengthy medical histories, symptoms, and procedural checklists, interacted in clinical encounters with medical students, and provided constructive feedback on their performance during the encounter.

Chicago, Illinois, United States

This was an outgoing call based telesales position in which I worked on a number of campaigns for some of the country’s top Equity Regional Theatres, most notably Chicago Shakespeare Theater in Chicago, IL, Playwrights Horizons in New York, NY, and the Westport Country Playhouse in Westport, CT. I sold season subscriptions to patrons and fundraised on behalf of the theatres.

Evanston, Illinois, United States

As shift manager, oversaw the work of customer service representatives at this Northwestern University performance venue, sold subscriptions, and dealt with difficult patron, employee, and technical issues. As CSR, answered phones, sold tickets, and guided patrons. Both positions required strong customer service skills and the ability to handle and be trusted with large amounts of money.