Ryan Dunn Email & Phone Number

Australia

Shiga, Japan

The Koka Ninja Village, is a combined historical and theme park attraction located in Koka city (Shiga Prefecture) Japan. It was founded in 1982 by Japan's leading Ninjustu historian Shunichiro Yunoki, a highly renowned and skilled Ninjustu Practitioner and Researcher who translated (decoded) the original Ninjutsu Manual (compiled in the late 17th Century) into contemporary Japanese. Mr Yunoki's dream was to showcase the way of the Ninja to both the Japanese community and the entire world. As the Koka Ninja Village attracts visitors from all around the globe, my services have been enlisted to enhance its global footprint. To that end, my work includes:- enhancing the English proficiency of Japanese staff working at the Village (i.e. practising basic English to explain attractions and methods to customers, understanding and responding to customer FAQs, English signposts, etc)- translation and interpretation services (i.e. comprehensive guided tours of the Village's attractions for English-speaking international visitors, artefacts in the museum, etc)- review and develop promotional material and information for international customers (i.e. translation of information brochures, key policies and procedures, etc)- preservation of historical attractions (e.g. maintaining the traditional compound buildings on site, such as re-thatching the roofs with Pampas grass, refurbishing the historical museum, etc)- teaching customers how to throw Shuriken (Ninja throwing stars) at the Shuriken Dojo (Shuriken training hall)

Brisbane, Queensland, Australia

Bayside Admin & Bookkeeping is a virtual business that specialises in adminstrative, bookkeeping and NDIS plan management services (https://www.baysideadmin.com.au/). At present, my work involves supporting NDIS-registered service providers with their compliance and quality assurance obligations.

Queensland, Australia

Australian Communities is a registered NDIS Service Provider that specialises in providing 24/7 supports to NDIS Participants with complex disability, psychosocial and behavioural supports needs arising from signficant trauma.As a relatively small but stable (due to a solid reputation) business at the time, I was tasked with leading key projects with two objectives. Firstly, increasing quality assurance and secondly, scaling the business. An overview of these projects and tasks included:- building and enhancing new and existing systems (i.e. Client Information System);- building partnerships with key organisations to develop new referral pathways and pipelines (i.e. Queensland Health, Child Safety Services, Specialist Disability Accommodation Services);- developing content for marketing collateral for increase employment (i.e. recruitment campaigns) and client growth (i.e. advertising service offerings, point of difference, etc) - website development (i.e. content enhancement, landing pages for recruitment and services, etc)- networking and building partnerships to enhance recruitment systems and pipelines (i.e. Tafe, Universities, Training Organisations, external recruitment organisations, etc)- quality assurance activities (i.e. reviewing and improving templates such as risk assessments, medication audit checklists, HR checklists, site-based audits, etc).

Queensland, Australia

Pathways Support Services Pty Ltd (Pathways) is a registered NDIS Service Provider specialising in Supported Independent Living, Community Participation & Skill Development, In-Home and Support Coordination supports for NDIS Participants. Pathways provide services across Brisbane and Gold Coast regions.As CEO, I was responsible for the overall management and administration of all aspects of the business, including supervision of the management team; Accommodation Coordinator, Training & Transition Coordinator; Client Resource Officer; Organisational Development Manager; and Finance Manager. In my time as CEO, I improved and streamlined several operational, quality and risk-management systems across the business to increase efficiency, improve service quality and mitigate risk.

Queensland, Australia

In my role as Accommodation Manager, I was responsible for the management and oversight of 12 SIL houses in the Bayside and Logan region of Queensland. This included overall management and responsibility of 48 Direct Support Worker staff and a team of 4 House Leaders.Duties included:- provided supervision, mentorship and support for the House Leaders- provided oversight of rostering for the SIL houses in accordance with client's NDIS funding- reviewed and implemented roster changes for permanent workforce to align with client need and NDIS funding - conducted disciplinary meetings in relation to worker misconduct allegations- investigated complaints from clients and other stakeholders (e.g. external services, family members, guardians, Community Visitors, etc.) related to staff performance or misconduct issues.- developed and implemented performance management plans- recruitment of Support Workers and House Leaders- developed, monitored and reviewed SIL Service Agreements- submitted, reviewed and approved reportable incidents to NDIS Commission. This also included responding to any follow up queries from the NDIS Commission to facilitate the finalization of any outstanding matters.- completed monthly restrictive practice reporting to NDIS Commission- oversaw the Office of the Public Guardian's Community Visitor Program- reviewed and provided guidance and feedback for critical incidents (i.e. duty of care follow up, feedback and debriefing to Support Workers, correction actions, etc)

Manly, Queensland, Australia

As Compliance Manager, my primary responsibilities were to ensure organisational compliance with relevant legislation, rules, regulations, policies and procedures in the delivery of Child Safety services and services for NDIS Participants (Predominately SIL, Child Safety Residential Care and NDIS Support Coordination). • Policy development & review, self-assessment against HSQF and NDIS quality practice standards • Developed an incident report writing training & assessment package and delivered this training to all staff in the organisation, including the CEO, Managers and front-line staff. • Developed templates and checklists for Incident Report writing for front-line staff and managers• Developed an improved incident management system for the organisation. This included systems to ensure thorough and timely investigations of incidents, monitoring of incidents and review of incident reports in line with Child Safety and NDIS Commission requirements. • Provided leadership and supervision to a team of NDIS Support Coordinators• Managed complaints received from start to finish, including information gathering, investigation, assessment and recommendations to CEO and HR department for identified performance issues. • Developed, revised and provided induction training to new and existing staff. • Undertook complaint and incident investigations with Accommodation Manager and HR Manager for staff in relation to performance or compliance issues.• Completed all 24-hour and 5-day reportable incident reports and Restrictive Practice Reporting to the NDIS Commission.• Led complex and sensitive investigations, with HR and Accommodation Manager, regarding allegations of staff misconduct or abuse towards clients.• Training gap analysis and reporting to CEO and Training & Development Manager.• Developed training materials and delivered training to staff as required, e.g. NDIS Code of Conduct, Incident Reporting, Complaint handling.

Brisbane, Queensland, Australia

My primary responsibilities were to complete planning conversations, implementation meetings and plan review meetings with NDIS Participants in accordance with NDIS processes and decision-making guidelines. As a Senior LAC, I was required to provide support and mentorship to LACs to ensure best practice and compliance with NDIS processes and procedures.At Carers QLD the Senior LACs were also responsible for implementing weekly skill building sessions across identified learning needs. I assisted with sourcing information as well as discussing processes relating to NDIS access as I had experience in this area. I also completed plan building following completion of plan review meetings. This required correct allocation of funding across relevant service and support categories as well as ensuring reasoning and justification for these decisions as per the NDIS Reasonable and Necessary criteria.

Brisbane, Queensland, Australia

Worked collaboratively with individuals with a disability and complex support needs, their families and carers to facilitate specialist disability supports to meet identified goals within defined timeframes.Developed, implemented, monitored and reviewed case plans for individuals with a disability to achieve identified goals and outcomes.Identified gaps in service delivery and worked to address any unmet needs.Connected individuals to specialised disability supports, including therapeutic supports (i.e. physiotherapy, occupational therapy and speech & language therapy), disability-funded supports (i.e. non-government respite and accommodation supports) and mainstream supports (i.e. mental health supports).Provided consultancy and advocacy for clients and their families to ensure effective, transparent and timely intervention and support.Sourced funding for individuals and their families as required, to ensure client safety and mitigate high risk situations.Supported at-risk individuals and their stakeholders by promptly responding to high-risk situations, undertaking risk-assessments and gathering key information. Such situations included accommodation breakdowns, self-harming behaviours, absconding and relinquishment.

Brisbane, Queensland, Australia

Worked with young people under the care of Child Safety, with complex disability support needs, transition to adult Disability Services. The young people I worked with often had complex support needs and behavioural presentations due to extensive histories such as trauma, abuse, neglect and significant physical and/or intellectual impairments. Planning and collaboration with key government and non-government stakeholders, particularly Child Safety Services, as well as Queensland Civil & Administrative Tribunal, Disability Services’ staff, Allied health professionals, Mental Health teams, Department of Housing, Education Queensland, Foster & Kinship carers and the Regional Placement Services Unit (Child Safety).Facilitated goal-setting, individual planning and the provision of specialist clinical services and assessments from Speech & Language Pathologists, Occupational Therapists and Psychologists. Applied for Disability Services’ funding to ensure appropriate post-18, specialist disability services (e.g. therapeutic supports, supported independent living and accommodation supports). I met all timeframes to ensure the funding commenced upon the young person turning 18. Liaison with service providers to source emergency services such as respite and accommodation for instances when young persons experienced abrupt placement breakdowns with their foster carers. This required extensive planning and negotiation with numerous parties, including Office of Public Guardian, Child Safety Services, Disability Services and non-government disability service providers. Developed client profile reports about the young persons’ disability support requirements in order to source appropriate service providers for the young people upon exiting care of Child Safety. This involved synthesis of information obtained from existing reports and assessments, as well as interviews with Child Safety staff, direct support workers, foster and kinship carers and the young person themselves.

Brisbane, Queensland, Australia

As an Access Delegate, I reviewed and assessed documentation relating to persons seeking to become participants in the NDIS, determining access eligibility in accordance with the NDIS Act (2013), NDIS Rules and NDIS Operational Guidelines.In doing so, I interpreted specialist reports and assessments to assess functional impacts across mobility, communication, social interaction, learning, self-care and self-management domains.I ensured people with disabilities, families, carers and other organisations (government and non-government) were able to understand NDIA access processes, evidence requirements, legislative decision making and review rights.Key achievement - within 4 weeks of working in this role, I achieved an accuracy rating (correct decision making verified though quality assurance checks) of over 90%.I also completed Verbal Access Requests with prospective participants and/or their family members, authorised representatives and guardians, to facilitate access to the NDIS.As a Service Delivery Officer, my role was to facilitate NDIS-access for prospective participants in Supported Independent Living and/or Aged Care Residential arrangements. This required proactive collaboration with service providers, aged-care managers and guardians to ensure relevant documentation and processes were completed.

Brisbane, Queensland, Australia

Facilitated a group-based therapeutic programme for a group of individuals with intellectual disabilities, some of whom were subject to Mental Health or Forensic Orders. The programme ran over 13 weeks and was developed for individuals with histories of offending behaviour.The programme was a joint-venture between Queensland Health and Disability Services and was highly regarded by the Mental Health Review Tribunal. Post-programme reports were often used by the Tribunal in assessing whether to continue or cease mental health orders for individuals.The programme applied a cognitive-behavioural, interactive and demonstrative approach to increase participants’ problem-solving skills, capacity and to decrease offence-related thinking and behaviour.As one of the facilitators, I managed interpersonal conflicts within the group as the men had varying strengths, personalities, needs and preferences and the facilitators needed to manage these situations in a firm, respectful and diplomatic manner.Conducted pre-assessments with participants prior to the commencement of the programme, to measure factors such as problem-solving, provocation tendencies and general health and wellbeing.Conducted post-programme assessments to compare results from the initial assessments and also use the findings when finalising each individual’s report.Provided weekly feedback of each session to key stakeholders as well as an overview of each session.Individual reports were submitted to key stakeholders at the conclusion of the programme, including the individuals’ engagement, progress and future recommendations.

Brisbane, Queensland, Australia

I was a co-facilitator for a Men’s Life skills Group. The group participants comprised of 7 men aged between 19 years and 59 years of age, all of whom lived with varying disabilities (including Autism Spectrum Disorder, Intellectual Disability, Vision Impairment, Speech Impairment, and Acquired Brain Injury).The purpose of the group was to develop participants’ capacity in a variety of life skills within the community context. Topics including: making & keeping friends; creating positive first impressions; appropriate interactions; sports; communication; emotional regulation;using technology; advocacy; and budgeting.In collaboration with the other facilitator, I planned, sourced, developed and prepared resources required for each topic. These resources were tailored to align with each individual’s strengths and capabilities.Managed interpersonal conflicts and preferences within the group. The 7 men had varying strengths, personalities, needs and preferences and the facilitators needed to manage interpersonal disputes as they arose in a respectful and diplomatic manner.

Mackay, Queensland, Australia

• Facilitated the recruitment and training of foster carers in conjunction with Department-funded agencies for the Mackay and Bowen region.• Processed approvals, re-approvals, Blue Card applications and renewals and completed comprehensive assessments and re-assessments of kinship and foster carers for approval.• Provided support to Departmental carers, including home visits, telephone calls, referrals to external support as required, facilitating respite arrangements, providing carers with updates regarding changes to Departmental processes and procedures and provision of external and internal supports.• Liaised with Department-funded foster care agencies, including interagency and stakeholder partnership meetings to discuss complex placements, carer and agency related updates. • Provided support to Departmental staff in relation to Placement Services Unit processes, Provisional Carer Approvals and application of the Regulation of Care system within the Department’s Integrated Client Management System.

Mackay, Queensland, Australia

Provided statutory protection services to children and families through undertaking the roles of an authorised officer in accordance with the Child Protection Act 1999 and other relevant legislation, delegations, policies, quality standards and the Child Safety Practice Manual. I worked in a variety of roles in Mackay and also Cairns, including higher duties where I was appointed as Court Coordinator to represent the Chief Executive in Children's Court proceedings.

Mackay, Queensland, Australia

[October 2011, 28 November 2011, 30 March 2012 - 03 April 2012, October 2012 – January 2013]• Represented the Chief Executive of Department of Communities (Child Safety Services) in Children’s Court and higher courts in child protection matters and coordinated departmental representation in these courts in accordance with legislation, policies, programmes and procedures.• Undertook and assisted others to conduct the necessary interviews, assessments and written material to formulate court submissions and provided post-court advice.• Developed, implemented, monitored and maintained office systems in relation to court and Children Services Tribunal matters, including timely recording of outcomes and monitoring of relevant trends and issues.• Liaised with a range of internal and external stakeholders including Magistrates, Judges, legal representatives and community organisations to ensure the provision of quality court services at the local service level.• Provided a consultancy service to Departmental staff and other key stakeholders in relation to court and Tribunal related matters, including preparation of evidence and quality assuring written material.• Prepared verbal submissions for contested hearings. For example, for a Child Protection Order application where interim custody of the child to the Chief Executive was contested, I provided verbal submissions to the court demonstrating why interim custody was required.• Liaised with Court Services Unit for specific advice when required about complex matters. For example, when an interim order granted by a Magistrate was appealed, and also for advice in relation to specific matters where a short-notice hearing was set to determine interim custody of a child.

Cairns, Queensland, Australia

• Represented the Chief Executive in Children’s Courts in remote Indigenous communities including Weipa, Aurukun, Bamaga, Thursday Island and Cairns Children’s Court.• Liaised with key stakeholders, including Separate Representatives, Legal Representatives, Court Registry staff as well as Child Safety Officers, Court Services, Team Leaders and Managers in relation to Child Protection Proceedings.• Maintained court related statistics.• Maintained live spreadsheets outlining matters before the court, list of Child Protection Orders and their expiry dates, and history of court mentions to monitor trends, data and to ensure that my work was readily accessible by Management and frontline staff.• Effectively tailored communication to the audience, including submissions to the Magistrate, discussions with Legal Representatives, as well as ensuring that parents and other parties understood the court process, effect of final/interim orders to uphold natural justice principles.• Supported Child Safety Officers and Team Leaders to ensure quality court work and adherence to processes by way of regular phone contact, reference to Practice Manual and Legislation, quality assuring court material, and critical feedback to improve the standard of material before the court.• Participated in the Area Management Meetings (including Assistant Regional Director, Manager, Team Leaders of Cairns and hub offices, and Senior Practitioners) to provide updates in relation to court matters• Provided training to Child Safety Officers to assist in the state-wide rollout of the Court Work Project and implementation of the 9 Initiatives. • Provided feedback to Court Services Unit regarding the implementation of the 9 Initiatives for submission to the Manager of Court Services• Participated in regional meetings with Court Services and Far Northern Queensland Court Coordinators to discuss court related practice matters at a regional level

Mackay, Queensland, Australia

• Investigated allegations of abuse, harm or risk of harm to children and assessed whether harm had occurred, is likely to occur, and whether the child has a parent willing and able to meet their protective needs. That is, protect them from harm or risk thereof and provide for their daily care needs.• Conducted risk assessments to determine the level of intervention required to ensure the safety of children, including both statutory and non-statutory interventions. For example, seeking Child Protection Orders (statutory) or intervention with parental agreement (non-statutory).• Made referrals and provided periodic reviews to Suspected Child Abuse and Neglect (SCAN) forum for relevant cases to facilitate inter-agency communication and ensure a multidisciplinary approach to child protection.• Investigated Matters of Concern in relation to alleged breaches of the Standards of Care, by approved foster and kinship carers, against children in the custody or guardianship of the Chief Executive.

Mackay, Queensland, Australia

• Worked with children subject to short-term guardianship or custodial Child Protection Orders, their family and carers, to make decisions that ensure the child’s safety and wellbeing as the first priority.• Worked collaboratively with approved foster and kinship carers, the community, government and non-government service providers.• Developed, implemented, and reviewed case plans for children with their parents and stakeholders, with the aim of addressing the Child Protection Concerns to ensure positive outcomes for children.• Submitted applications for Child Protection Orders for children in need of protection by writing and submitting affidavits and applications for Child Protection Orders in the Children's Court.

Bachelor Of Psychological Science (With Honours)

Vocational Graduate Certificate In Community Services (Client Assessment And Case Management), Family And Community Services

Vocational Graduate Certificate In Community Services Practice (Statutory Child Protection), Family And Community Services

Certificate Iv In Training And Assessment (Tae40110)